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Field-Service-Lightning-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant exam dumps will include the following topics:
- Manage Assets 5%
- Manage Scheduling and Optimization 28%
- Manage Inventory 3%
- Configure Mobility 17%
- Configure Contracts, Entitlements, and Warranties 8%
- Manage Work Order 32%
How much Field-Service-Lightning-Consultant Exam Cost
The price of the Field Service Lightning Consultant exam is $200 USD.
The benefit in Obtaining the Field-Service-Lightning-Consultant Exam Certification
- After completing the Salesforce Certified Field Service Lightning Consultant certification Candidate becomes a solid, well-rounded Salesforce Certified Field Service Lightning Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Salesforce Certified Field Service Lightning Consultant.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Salesforce Certified Field Service Lightning Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
NEW QUESTION 111
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
- A. Implement Assignment Rules and Work Orders.
- B. Assign Skills and Skill Levels to Resources.
- C. Implement Work Types and Skill Assignments.
- D. Assign Skills and Skill Levels to Users.
Answer: B,C
NEW QUESTION 112
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
- A. Create one work order for each price book and use work types to assign the price book to work order line item.
- B. Create one work order and add work order line items based on the price book selected on the work type.
- C. Create one work order and override the price on work order line items for products on the preferred price book.
- D. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
Answer: B
NEW QUESTION 113
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
- A. Add the Resource as a Required Resource on the Contact.
- B. Add the Resource as a Required Resource on the Account.
- C. Add the Resource as a Preferred Resource on the Work Order.
- D. Add the Resource as a Preferred Resource on the Asset.
Answer: B
NEW QUESTION 114
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?
- A. Minimum Grade, Default Operating Hours
- B. Street Level Routing, Default Travel Speed
- C. Travel Speed Unit, Actual Travel Time
- D. Estimated Travel Time, Minimize Travel
Answer: B
NEW QUESTION 115
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?
- A. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
- B. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
- C. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
- D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.
Answer: D
NEW QUESTION 116
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?
- A. Create an asset hierarchy on account with container as root asset and part as the child assets
- B. Add the container as product on the account and part to the child product related list
- C. Create a hierarchical relationship between the parent product container and the child part product
- D. Add the container as an asset on account and make the part internal assets
Answer: A
NEW QUESTION 117
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
- A. Create a shipment and a product request line item.
- B. Create a product consumed and a product request line item.
- C. Create a product request and a product request line item.
- D. Create a work order line item and a product request line item.
Answer: C
NEW QUESTION 118
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
- A. Use Work Types with Required Skills.
- B. Select the relevant Work Types for each Resource.
- C. Assign the appropriate Skills to Resources.
- D. Create Multiple Work Orders Line Items per service.
Answer: A,C
NEW QUESTION 119
universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers
- A. When service resources are available for work
- B. The maintenance plan for account
- C. The due date of the service appointment
- D. The time slots for appointment booking
Answer: C,D
NEW QUESTION 120
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site.
The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up. " The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)
- A. Create a Milestone which has entry criteria for Status = Technician Wrap Up.
- B. Create custom fields to capture that the Wrap Up Activities have been completed.
- C. Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
- D. Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.
- E. Create a Workflow to close the Milestone when the Wrap Up is complete.
Answer: A,C,E
NEW QUESTION 121
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- B. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
- C. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
Answer: D
NEW QUESTION 122
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
- A. Select Hours, Absences and Overtime on the Utilization Tab.
- B. Select Sort by Average Utilization on the Resources Tab.
- C. Select Travel Time and Breaks as skills on the Skills Tab.
- D. Select Date Resolution on the Hours Tab.
Answer: B
NEW QUESTION 123
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
What configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Fields
- B. Match Boolean
- C. Required Resources
- D. Preferred Resources
Answer: B
NEW QUESTION 124
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Use work types to assign associated articles to work order.
- B. Create a custom Mobile App that syncs articles based on service appointment assignments.
- C. Write a workflow that associates articles to work orders based on a picklist on the work order.
- D. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
Answer: A
NEW QUESTION 125
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize a Work Order related list on Assets.
- B. Utilize custom fields for change tracking on Assets.
- C. Utilize Field History Tracing on Assets.
- D. Utilize lifecycle Object tracking on Assets.
Answer: C
NEW QUESTION 126
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
- A. Add a lightning component to work orders.
- B. Enable path for work orders.
- C. Add compact layouts to work orders.
- D. Enable knowledge on work orders.
Answer: D
NEW QUESTION 127
universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?
- A. Utilize a custom global price book and add price negotiated products as price book entries
- B. customer specific price books and add only price negotiated products as price Create book entries
- C. Create customer specific price books and add all products as price book entries
- D. Utilize a custom global price book and add all products as price book entries
Answer: C
NEW QUESTION 128
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
- A. Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
- B. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
Answer: B,C
NEW QUESTION 129
Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?
- A. Build a Flow on the Service Appointment record.
- B. Generate a Service Report with a Signature Type.
- C. Supply each Service Technician with a portable printer.
- D. Install an AppExchange eSignature solution.
Answer: D
NEW QUESTION 130
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