[Jan-2024] Verified Field-Service-Lightning-Consultant dumps Q&As - Field-Service-Lightning-Consultant dumps with Correct Answers

The Best Field Service Lightning program Study Guide for the Field-Service-Lightning-Consultant Exam

To become a Salesforce Certified Field Service Lightning Consultant, candidates must pass the Salesforce Field-Service-Lightning-Consultant exam. Field-Service-Lightning-Consultant exam consists of 60 multiple-choice and multiple-select questions, which must be completed within 105 minutes. The test covers various topics, including Service Cloud Console, Field Service Lightning Setup, Workforce Management, Mobile App, and Einstein Analytics for Field Service.

 

NEW QUESTION # 147
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

• A. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
• B. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
• C. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
• D. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.

Answer: C

NEW QUESTION # 148
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

• A. The service territories with fewer than 50 resource
• B. One service territory with four polygons
• C. Five service territories with fewer than 500 service appointment per day
• D. Two service territories that split the service resource evenly

Answer: A

NEW QUESTION # 149
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

• A. Create a new Work Order Line Item for each site visit.
• B. Create a new Child Work Order for each site visit.
• C. Create a new Product Consumed for each site visit.
• D. Create a new Service Appointment for each site visit.

Answer: D

NEW QUESTION # 150
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

• A. work types
• B. service report
• C. service appointment
• D. work order

Answer: A

NEW QUESTION # 151
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

• A. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
• B. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
• C. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
• D. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Answer: A

NEW QUESTION # 152
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?

• A. Create a new work order and assign a crew
• B. Assign the existing service appointment to the crew
• C. Assign the existing work order to crew
• D. Create a new service appointment and assign to crew

Answer: B

NEW QUESTION # 153
Which three objects are associated to the Work Type? Choose 3 answers

• A. Products Required
• B. Resources
• C. Service Appointments
• D. Articles
• E. Skill Requirements

Answer: A,D,E

NEW QUESTION # 154
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

• A. High Intensity
• B. Soft Boundaries
• C. Customer First
• D. Emergency Policy

Answer: B,C

NEW QUESTION # 155
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck.
Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three.)

• A. Build a report using the Work Order inventory module.
• B. Build a report to view Inventory Transactions.
• C. Build a report to view Products Consumed on Work Order Line Items.
• D. Build a report using the Service Appointment Inventory module.
• E. Build a report to view Products Consumed on Work Orders.

Answer: B,C,E

NEW QUESTION # 156
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

• A. 25 contractors
  100 contractors
• B. 25 contractors
  75 contractors
  25 contractors
• C. 100 contractors
  100 contractors

Answer: A

NEW QUESTION # 157
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

• A. Geotracking
• B. Territory Management
• C. Location Management
• D. Service Territories

Answer: D

NEW QUESTION # 158
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?
Choose 2 answers

• A. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
• B. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
• C. Leverage the Match Skills Scheduling Policy when scheduling appointments.
• D. Leverage the Match Skills Work Rule when scheduling appointments.

Answer: A,D

NEW QUESTION # 159
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

• A. Create operating hours forthe Optimization Engine.
• B. Create operating hours for the Service Appointment.
• C. Create operating hours for the Service Resource.
• D. Create operating hours for the Service Territory.

Answer: C,D

NEW QUESTION # 160
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

• A. Edit the Service Appointment and add a new Service Resource.
• B. Use the Crew Management tool to add Service Resources to the Crew.
• C. A Create a new Service Appointment with a different Crew.
• D. Update the Service Crew on the Service Appointment's Work Type.

Answer: C

NEW QUESTION # 161
Universal container want to track technician van stock and consigned products How can this will be accomplished using the field service lightning standard object model

• A. Service resources will track van stock. Location will track time and customer sites
• B. Location will track van stock and items at customer's site
• C. Location will track van stock. Account will track consigned products
• D. Service resources will track van stock. Products consumed will track item at customer's site

Answer: C

NEW QUESTION # 162
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

• A. One Service Territory with four Polygons
• B. Three Service Territories with fewer than 50 resources
• C. Two Service Territories that split the Service Resources evenly
• D. Five Service Territories with fewer than 500 Service Appointments per day

Answer: B

NEW QUESTION # 163
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

• A. Creating Entitlements for Cases and Work Orders must be separated.
• B. Managing page layouts and validation rules can be done in Salesforce Lightning.
• C. Managing page layouts and milestone trackers can be done in salesforce1.
• D. Creating Entitlements for Work Orders requires Lightning to be enabled.

Answer: A

NEW QUESTION # 164
time sheet entries can be associated to which two objects? Choose 2 answer

• A. Work order line item
• B. Work order
• C. Service resource
• D. assigned resources

Answer: A,B

NEW QUESTION # 165
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

• A. Create a custom Visualforce page to create a new Opportunity.
• B. Add an "Upsell" Quick Action to the Account that creates a new Work Order
• C. Create a New Task linked to the Contact and assign to a Sales Rep.
• D. Add a "Create Opportunity" Quick Action to the Work Order Line Item.

Answer: D

NEW QUESTION # 166
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

• A. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
• B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
• C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
• D. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.

Answer: A,C

NEW QUESTION # 167
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

• A. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
• B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
• C. create a report chart that summarizes work order line items and add a link to the service appointment layout.
• D. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.

Answer: D

NEW QUESTION # 168
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

• A. Customer first scheduling
• B. Resource Schedule optimization
• C. Emergency scheduling
• D. Global optimization

Answer: C

NEW QUESTION # 169
Which two objects are required when configuring an optimization job?
Choose 2 answers

• A. Scheduling policy
• B. Polygons
• C. Service territory
• D. Work type

Answer: A,C

NEW QUESTION # 170
Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

• A. Validation Rules and Work Types
• B. Skill Requirements and Entitlements
• C. Work Types and Skill Requirements
• D. Milestones and Service Appointments

Answer: A

NEW QUESTION # 171
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

• A. Define a generation horizon of 14 days.
• B. Configure Auto-generate Work Orders to True.
• C. Define a generation horizon of 20,160 minutes.
• D. Define a generation timeframe of 14 days.

Answer: A

NEW QUESTION # 172
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