Latest [Oct 28, 2021] Realistic Verified Field-Service-Lightning-Consultant Dumps
Pass Salesforce Field-Service-Lightning-Consultant Exam Updated 276 Questions
How to study the Field-Service-Lightning-Consultant Exam
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NEW QUESTION 124
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Warehouse locations
- B. Product consumed
- C. Mobile locations
- D. Inventory
- E. Products required
Answer: B,C,E
NEW QUESTION 125
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the products required related list on the work type object
- B. Add product to the work order products related list on the asset object
- C. Add product to the work order products related list on the work type object
- D. Add product to the products required related list on the asset object
Answer: A
NEW QUESTION 126
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?
- A. Create a Resource with 20 hours available a day.
- B. Create 100 Service Appointments with Contractors as Required Resources.
- C. Create 5 Resources with 20 hours available a week.
- D. Create a Capacity-based Resource with 100 hours capacity a week.
Answer: D
NEW QUESTION 127
Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component
- B. Creating milestones trackers requires a custom lightning component
- C. Creating entitlement for class and work order must be separated
- D. Creating milestones for word orders requires an entitlement for case
Answer: C
NEW QUESTION 128
an agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.
Which solution should a consultant recommend so the agent can meet this requirement?
- A. Create one work order and add work order line items based on the price book selected on the work type.
- B. Create one work order and override the price on work order line items for products on the preferred price book.
- C. Create one work order for each price book and use work types to assign the price book to work order line item.
- D. Create one work order for each price book and add work order line items to the appropriate work order based on its price book.
Answer: A
NEW QUESTION 129
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?
- A. Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.
- B. Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.
- C. Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.
- D. Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records.
Answer: D
NEW QUESTION 130
In the Dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? (Choose three)
- A. Resource's Home Base
- B. Resources Travel Speed
- C. Google Traffic Data
- D. Service Appointments
- E. Service Appointment Dependencies
Answer: A,C,D
NEW QUESTION 131
Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit How should consultant configure the maintenance plan to meet the requirements
- A. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order
- B. Set frequency to 1 month; generation time frame 0; Check auto generate work order
- C. Set frequency to 1 month; generation time frame 12; Check auto generate work orderc
- D. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order
Answer: A
NEW QUESTION 132
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
- A. Give the Minimize Travel Service Objective the highest weight.
- B. Add the Maximum Travel From Home Work Rule.
- C. Remove the ASAP Service Objective.
- D. Remove the Match Location Work Rule.
Answer: A
NEW QUESTION 133
Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
- A. Work Types and Skill Requirements
- B. Skill Requirements and Entitlements
- C. Validation Rules and Work Types
- D. Milestones and Service Appointments
Answer: C
NEW QUESTION 134
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?
- A. Utilize Field History Tracking on Asset.
- B. Utilize a Work Order related list on Asset.
- C. Utilize a custom "Installation Date" field on Asset.
- D. Utilize the standard "Installation Date" field on Asset.
Answer: D
NEW QUESTION 135
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create one Service Resource and assign the Technician and Dispatcher role.
- B. Create two Skills records and assign them to the Service Resource record.
- C. Create two Service Resources and assign them to the employee.
- D. Create one Service Resource and assign the relevant Permission Set Licenses.
Answer: D
NEW QUESTION 136
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
- A. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled." - B. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
- C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete". - D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: C
NEW QUESTION 137
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract to help with the additional work.
How should a Consultant recommend configuring the new Contractor?
- A. Create a Resource and give them 24-hour availability for the next three weeks.
- B. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- C. Create a Capacity-based Resource and delete that Resource after three weeks.
- D. Create a Capacity-based Resource and give them Capacity for the next three weeks.
Answer: D
Explanation:
Explanation
NEW QUESTION 138
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
- B. Select multiple Service Appointments from the list and bulk schedule them.
- C. Select a Service Appointment from the list and press the "Schedule" action.
- D. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- E. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
Answer: A,B,C
NEW QUESTION 139
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
- A. Add the Resource Skill and track certification using reminder.
- B. Add the Resource Skill as Time Phased.
- C. Add the Resource Skill and create Absence once expired.
- D. Add the Resource Skill and remove from the Service Territory once expired.
Answer: B
NEW QUESTION 140
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
- A. Assign Skills and Skill Levels to Resources.
- B. Assign Skills and Skill Levels to Users.
- C. Implement Assignment Rules and Work Orders.
- D. Implement Work Types and Skill Assignments.
Answer: A,D
NEW QUESTION 141
When should both the Root Work Order and Root Work Order Line Item fields beadded to page layouts?
- A. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- B. When aservice process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.
- C. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
- D. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
Answer: A
NEW QUESTION 142
Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?
- A. Work Orders to Products
- B. Products to Accounts
- C. Assets to Products
- D. Work Orders to Assets
Answer: A
NEW QUESTION 143
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a serviceappointment from the list, use the "candidates" action, and select the best time slot
- B. Select theservice appointment from the list, user the "change status" action and
"dispatch" - C. Select multiple service appointment from the list and bulk schedule them
- D. Select a service appointment from the list, use the "edit" action and allocate the Resources
- E. Select the service appointment from the list and the "schedule" action
Answer: A,C,E
NEW QUESTION 144
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. The Time Slots for Appointment Booking
- B. When Service Resources are available for work
- C. TheDue Date of the Service Appointment
- D. The Maintenance Plan for the Account
Answer: A,B
NEW QUESTION 145
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- D. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
Answer: C,D
NEW QUESTION 146
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Quick Action that will create a new Work Order record.
- B. Create a Visualforce page that will create a new Service Appointment record.
- C. Create a Quick Action that will create a new Service Appointment record.
- D. Create a Visualforce page that will create a new Work Order record.
Answer: C
NEW QUESTION 147
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Field-Service-Lightning-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant dumps will include the following topics:
- Manage Work Order 32%
- Configure Contracts, Entitlements, and Warranties 8%
- Manage Assets 5%
- Manage Scheduling and Optimization 28%
- Manage Case 7%
- Configure Mobility 17%
- Manage Inventory 3%
How much Field-Service-Lightning-Consultant Exam Cost
The price of the Field Service Lightning Consultant exam is $200 USD.
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