Pass Your Field-Service-Lightning-Consultant Exam Easily - Real Field-Service-Lightning-Consultant Practice Dump Updated Dec 07, 2021
2021 Realistic Verified Free Salesforce Field-Service-Lightning-Consultant Exam Questions
How to study the Field-Service-Lightning-Consultant Exam
There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. VCE4Dumps expert team recommends you to prepare some notes on these topics along with it don’t forget to practice Field Service Lightning Consultant dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
Field-Service-Lightning-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Field Service Lightning Consultant dumps will include the following topics:
- Manage Assets 5%
- Manage Inventory 3%
- Manage Work Order 32%
- Configure Mobility 17%
- Manage Scheduling and Optimization 28%
- Configure Contracts, Entitlements, and Warranties 8%
- Manage Case 7%
NEW QUESTION 125
one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
- A. Account
- B. Service territories
- C. Service territory number
- D. Service appointment
Answer: A
NEW QUESTION 126
the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?
- A. assigned resources, owner of service appointment and members of service territory
- B. owner of service appointment and members of user territory
- C. assigned resources, owner of service appointment and members of user territory
- D. owner of service appointment and members of service territory
Answer: B
NEW QUESTION 127
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?
- A. Barcode
- B. Number
- C. Text
- D. Formula
Answer: C
NEW QUESTION 128
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Capture signature, sync device, update record, deliver Service Report.
- B. Capture signature, update record, sync device, deliver Service Report.
- C. Deliver Service Report, update record, sync device, capture signature.
- D. Deliver Service Report, capture signature, update records, sync device.
Answer: B
NEW QUESTION 129
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?
- A. Field Technician Field Sets
- B. Field Technician Visualforce Pages
- C. Field Technician Page Layouts
- D. Field Technician Mini-Page Layouts
Answer: C
NEW QUESTION 130
Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?
- A. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
- B. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
- C. Add the Work Order related list to the account to allow creation of additional line items.
- D. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.
Answer: A
NEW QUESTION 131
which configuration can universal containers use to brand the field service lightning mobile app?
- A. Company style sheets
- B. Company address
- C. Company colours
- D. Company logo
Answer: D
NEW QUESTION 132
Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?
- A. Service Territories
- B. Location Management
- C. Geotracking
- D. Territory Management
Answer: A
NEW QUESTION 133
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Use work types to assign associated articles to work order.
- B. Create a custom Mobile App that syncs articles based on service appointment assignments.
- C. Write a workflow that associates articles to work orders based on a picklist on the work order.
- D. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
Answer: A
NEW QUESTION 134
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
- A. Create a recurring Service Appointment
- B. Use appropriate Resource Operating Hours.
- C. Create Resource Absences every day.
- D. Use the Resource Availability Rule.
Answer: B
NEW QUESTION 135
Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available? (Choose two.)
- A. Manage Attached Articles and Search the Knowledge Base.
- B. Attach Articles to Work Orders and Work Order Line Items.
- C. Include Quick Actions and Global Actions in Attached Articles.
- D. Attach Knowledge Articles to Work Order Line Items Only.
Answer: A,B
Explanation:
Explanation/Reference:
NEW QUESTION 136
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
- A. Quick Action on Work Order Line Items to create Opportunity
- B. Quick Action on Opportunity to Create Work Order
- C. Quick Action on Opportunity to Create Work Order Line Item
- D. Quick Action on Work Order to create Opportunity
Answer: D
NEW QUESTION 137
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Manually flag Service Appointments as "In Jeopardy" due to weather.
- B. Configure Emergency Policy and use the Emergency Wizard.
- C. Postpone all lower-priority jobs and extend Due Dates.
- D. Configure a new Service Level for immediate assignment.
Answer: B
NEW QUESTION 138
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
- A. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
- B. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
- C. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
- D. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
Answer: D
NEW QUESTION 139
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers
- A. The scheduling policy is producing too many candidates that qualify for each service appointment
- B. Most service appointment have the same priority
- C. The scheduling policy used field is blank
- D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
Answer: A,B
NEW QUESTION 140
a customer makes one appointment for the sales department, and another
appointment for the service department. The tow appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these tow appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The complex work visual force page is added to the service appointments page layout.
- B. A dependency has been created between the two appointment and the start time are the same.
- C. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- D. The same resource and same day fields appear on the service appointments page layout.
- E. The dependency type is set to start after finish and day on the service appointment in the dependency.
Answer: A,C,E
NEW QUESTION 141
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Dispatching
- B. Scheduling
- C. Customer Entitlements
- D. Knowledge Base
- E. Adjust Scheduling Policy
Answer: A,D,E
NEW QUESTION 142
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create one service resource and assign the technician and dispatcher role
- B. Create two skills records and assign them to service resources record
- C. Create two service resource and assign them to the employee
- D. Create one service resource and assign the relevant permission set license
Answer: D
NEW QUESTION 143
Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.
How can the Dispatcher ensure that the required staff is assigned to the project?
- A. Create a new Service Appointment and assign a Crew.
- B. Assign the existing Service Appointment to a Crew.
- C. Assign the existing Work Order to a Crew.
- D. Assign the existing Work Order to each staff member.
Answer: A
NEW QUESTION 144
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. A custom installation date field on products consumed
- B. A work order related list on asset
- C. The standard installation date field on asset
- D. Field history tracking on asset
Answer: C
NEW QUESTION 145
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