Salesforce Field-Service-Lightning-Consultant Certification Exam Dumps with 277 Practice Test Questions
New Field-Service-Lightning-Consultant Exam Dumps with High Passing Rate
How much Field-Service-Lightning-Consultant Exam Cost
The price of the Field Service Lightning Consultant exam is $200 USD.
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
| Topic 7 |
|
NEW QUESTION 23
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
- A. Required Resource
- B. Resource Availability
- C. Match Field
- D. Extended Match
Answer: D
NEW QUESTION 24
Which three objects are associated with the work type?
Choose 3 answers
- A. Article
- B. Resource
- C. Service appointment
- D. Skills
- E. Products
Answer: A,D,E
NEW QUESTION 25
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. Three Service Territories with fewer than 50 resources
- B. Five Service Territories with fewer than 500 Service Appointments per day
- C. Two Service Territories that split the Service Resources evenly
- D. One Service Territory with four Polygons
Answer: A
NEW QUESTION 26
when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?
- A. create a flow that adds tow signature blocks when the service report is generated
- B. create relevant signature types and add signature blocks to the service report template.
- C. create two costume fields for the service appointment and use flows to capture each signature
- D. create two service reports and add one signature block to each
Answer: B
NEW QUESTION 27
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
- A. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
- B. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
- C. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
- D. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
Answer: A
NEW QUESTION 28
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
- A. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
- B. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
- C. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
- D. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
Answer: B
NEW QUESTION 29
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 and 2 different capacities for repair work.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- D. Assign Contractor 2 as an Excluded Resource.
Answer: C
NEW QUESTION 30
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Update the Service Appointment Chatter feed.
- C. Reschedule the Service Appointment for later.
- D. Update the Service Appointment Status field.
Answer: B
NEW QUESTION 31
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?
- A. Cases, Work Orders, and Tasks
- B. Work Orders and Cases
- C. Cases Only
- D. Work Orders Only
Answer: B
NEW QUESTION 32
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
- A. Select the relevant Work Types for each Resource.
- B. Assign the appropriate Skills to Resources.
- C. Create Multiple Work Orders Line Items per service.
- D. Use Work Types with Required Skills.
Answer: B,D
NEW QUESTION 33
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Add the Service Territory Location Related List on the Location page layout.
- B. Create the Service Territory Location as a Service Territory lookup field.
- C. Create the Service Territory Locationas a Location lookup field.
- D. Add the Service Territory Location Related List on the Service Territory page layout.
Answer: C,D
NEW QUESTION 34
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Quantity and and unit of measure are required when adding a required product
- B. Required product must be added to both work order and all work order line items
- C. Work type can be configured to include required products on the work order and work order line item
- D. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
Answer: C,D
NEW QUESTION 35
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two Scheduling Policies would assist to meet this initiative? (Choose two.)
- A. Emergency Policy
- B. Soft Boundaries
- C. High Intensity
- D. Customer First
Answer: B,D
NEW QUESTION 36
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report to view Inventory Transactions.
- B. Build a report using the Service Appointment Inventory module.
- C. Build a report to view Products Consumed on Work Orders.
- D. Build a report to view Products Consumed on Work Order Line Items.
- E. Build a report using the Work Order inventory module.
Answer: A,C,D
NEW QUESTION 37
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize Field History Tracing on Assets.
- B. Utilize lifecycle Object tracking on Assets.
- C. Utilize custom fields for change tracking on Assets.
- D. Utilize a Work Order related list on Assets.
Answer: A
NEW QUESTION 38
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
- A. Implement Assignment Rules and Work Orders.
- B. Implement Work Types and Skill Assignments.
- C. Assign Skills and Skill Levels to Resources.
- D. Assign Skills and Skill Levels to Users.
Answer: B,C
NEW QUESTION 39
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
- B. Create the work skill using setup. Manually assign the skills to service resources
- C. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- D. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
Answer: A,B
NEW QUESTION 40
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer's requirement?
- A. Utilize Field History Tracking on Asset.
- B. Utilize a Work Order related list on Asset.
- C. Utilize the standard "Installation Date" field on Asset.
- D. Utilize a custom "Installation Date" field on Asset.
Answer: C
NEW QUESTION 41
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers
- A. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
- B. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
- C. The Scheduling Policy Used field is blank.
- D. Most service appointments have the same priority.
Answer: A,D
NEW QUESTION 42
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Set the dispatch console to display in territory time zone in the field service settings
- B. Create the formula to calculate the time zone offset from the user to territory time zone
- C. Set the dispatch console to display in the user time zone in field service settings
- D. Configure the dispatcher user time zone to the same as territories they manage
Answer: A
NEW QUESTION 43
......
What is the duration of the Field-Service-Lightning-Consultant Exam
- Number of Questions: 60
- Length of Examination: 90 minutes
- Passing Score: 70%
- Format: Multiple choices, multiple answers
Get Field-Service-Lightning-Consultant Braindumps & Field-Service-Lightning-Consultant Real Exam Questions: https://www.vce4dumps.com/Field-Service-Lightning-Consultant-valid-torrent.html
Salesforce Field-Service-Lightning-Consultant Actual Questions and Braindumps: https://drive.google.com/open?id=1FO74KBbrBWitA0qi7VbMKdm3MGjE4gxV