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NEW QUESTION # 12
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

• A. In-Queue
• B. Secure
• C. Outbound
• D. Inbound

Answer: D

NEW QUESTION # 13
Select all the naming requirements for prompts. (Choose two.)

• A. A prompt name can begin with a letter.
• B. A prompt name can begin with a numeric or special character.
• C. A prompt name can contain letters, underscore, and numbers.
• D. A prompt name can contain spaces or special characters.

Answer: A,C

NEW QUESTION # 14
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.

• A. prompt_user_Welcome_en-us
• B. prompt user Welcome/en-us
• C. prompt_user_Welcome/en-us
• D. prompt user Welcome_en-us

Answer: A

NEW QUESTION # 15
You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

• A. Data Table Lookup
• B. Collect Data
• C. Call Data Action
• D. Collect Input

Answer: D

NEW QUESTION # 16
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

• A. Decision
• B. Schedule
• C. Prompts
• D. Divisions

Answer: D

NEW QUESTION # 17
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?

• A. Prompts
• B. IVR
• C. DTMF
• D. Flow

Answer: A

NEW QUESTION # 18
Which of the following feature is used to test the created flow before it goes live?

• A. Test
• B. Publish
• C. Debug
• D. Validate

Answer: A

NEW QUESTION # 19
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)

• A. Transfer to Secure Flow
• B. Transfer
• C. Transfer to Outbound Flow
• D. Hangup
• E. Transfer to Flow
• F. Transfer to ACD Flow

Answer: A,B,F

NEW QUESTION # 20
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

• A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
• B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• D. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer: B

NEW QUESTION # 21
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

• A. Call Back
• B. Set Flow Outcome
• C. Call Data Action
• D. Data Table Lookup
• E. Get Participant Data
• F. Collect Input

Answer: B,C,D,F

NEW QUESTION # 22
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

• A. Reports
• B. All of the above
• C. Dashboards
• D. Dynamic Views

Answer: D

NEW QUESTION # 23
Which definition matches the After Call Work option Optional?

• A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Answer: B

NEW QUESTION # 24
If you navigate away from the page without saving the Script, you will not lose any work you have completed.

• A. False
• B. True

Answer: B

NEW QUESTION # 25
What is the minimum value for the number of times to repeat a menu?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: A

NEW QUESTION # 26
How many ways are there to initiate a secure call flow?

• A. Three
• B. Two
• C. Five
• D. Four

Answer: C

NEW QUESTION # 27
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.

• A. Prompts
• B. IVR
• C. DTMF
• D. Flow

Answer: A

NEW QUESTION # 28
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

• A. Play Estimated Wait Time
• B. Play Wait Time
• C. Approximate Wait Time
• D. Hold Music

Answer: A

NEW QUESTION # 29
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

• A. Timeout
• B. Menu Selection Timeout
• C. Inter-Digit Timeout
• D. No Entry Timeout

Answer: C

NEW QUESTION # 30
Which of the following components can be added to scripts? (Choose all that applies.)

• A. Call Flow
• B. Image
• C. Checkbox
• D. Visual Basic Control
• E. Web Page
• F. Text

Answer: B,C,E,F

NEW QUESTION # 31
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

• A. Password
• B. ARN Number
• C. Access ID
• D. Username
• E. Token

Answer: A,D,E

NEW QUESTION # 32
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Genesys GCX-ARC exam is a comprehensive exam that covers a wide range of topics related to Genesys Cloud CX architecture. GCX-ARC exam includes questions on topics such as designing a Genesys Cloud CX solution, integrating the Genesys Cloud CX platform with other systems, configuring the Genesys Cloud CX platform for optimal performance, and troubleshooting issues that may arise in a Genesys Cloud CX environment.

 

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