[Nov 04, 2023] Ultimate GCX-ARC Guide to Prepare Free Latest Genesys Practice Tests Dumps
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NEW QUESTION # 26
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. False
- B. True
Answer: B
NEW QUESTION # 27
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. IVR
- B. DTMF
- C. Prompts
- D. Flow
Answer: C
NEW QUESTION # 28
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. Automated Scheduling
- B. Manual Scheduling
- C. Load based Scheduling
- D. All of the above
Answer: A,C
NEW QUESTION # 29
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,4,2,3,6,5,7,8
- B. 1,3,2,4,6,5,8,7
- C. 1,4,3,2,6,5,8,7
- D. 1,4,2,3,6,5,8,7
Answer: D
NEW QUESTION # 30
Architect supplies a built-in _______________ flow.
- A. Outbound Call
- B. Secure Call
- C. In-Queue Call
- D. Inbound Call
Answer: C
NEW QUESTION # 31
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
- C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: D
NEW QUESTION # 32
The interaction may not route properly if the default language skill is not selected.
- A. False
- B. True
Answer: B
NEW QUESTION # 33
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Dashboards
- B. All of the above
- C. Dynamic Views
- D. Reports
Answer: C
NEW QUESTION # 34
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. Outbound Call Flow
- B. Secure Call Flow
- C. Inbound Call Flow
- D. In-queue Call Flow
Answer: C
NEW QUESTION # 35
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Jump to Menu
- B. Transfer to Flow
- C. Disconnect
- D. Decision
Answer: C
NEW QUESTION # 36
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Roles
- B. Language
- C. Queue
- D. Skills
Answer: B,D
NEW QUESTION # 37
How many ways are there to initiate a secure call flow?
- A. Two
- B. Five
- C. Four
- D. Three
Answer: B
NEW QUESTION # 38
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. False
- B. True
Answer: B
NEW QUESTION # 39
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. Protocol Capture
- B. IVR Capture
- C. Media Capture
- D. QoS Capture
Answer: A,C
NEW QUESTION # 40
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. DTMF
- B. IVR
- C. CRM
- D. Telephony
Answer: B
NEW QUESTION # 41
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer
- B. Transfer to Flow
- C. Transfer to ACD Flow
- D. Transfer to Secure Flow
- E. Transfer to Outbound Flow
- F. Hangup
Answer: A,C,D
NEW QUESTION # 42
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Complete match timeout
- B. Incomplete match timeout
- C. Enable speech recognition for the entire flow
- D. Company Directory speech recognition
Answer: D
NEW QUESTION # 43
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Milliseconds
- B. Minutes
- C. Seconds
- D. Hours
- E. Microseconds
Answer: B,C
NEW QUESTION # 44
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt user Welcome/en-us
- B. prompt_user_Welcome_en-us
- C. prompt user Welcome_en-us
- D. prompt_user_Welcome/en-us
Answer: B
NEW QUESTION # 45
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