Provide Valid GCX-ARC Dumps To Help You Prepare For Genesys Cloud CX: Architect Certification Exam Dec 29, 2023

Genesys GCX-ARC Dumps Questions [2023] Pass for GCX-ARC Exam

NEW QUESTION # 21
If you navigate away from the page without saving the Script, you will not lose any work you have completed.

• A. True
• B. False

Answer: A

NEW QUESTION # 22
Which of the following feature is used to test the created flow before it goes live?

• A. Validate
• B. Test
• C. Publish
• D. Debug

Answer: B

NEW QUESTION # 23
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.

• A. IVR
• B. Flow
• C. Prompts
• D. DTMF

Answer: C

NEW QUESTION # 24
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

• A. True
• B. False

Answer: A

NEW QUESTION # 25
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday

• A. 2,3,1,4
• B. 2,1,4,3
• C. 2,3,4,1
• D. 2,4,1,3

Answer: A

NEW QUESTION # 26
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.

• A. prompt user Welcome_en-us
• B. prompt_user_Welcome_en-us
• C. prompt user Welcome/en-us
• D. prompt_user_Welcome/en-us

Answer: B

NEW QUESTION # 27
Select the percentage that indicates a High level in the flow size.

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

NEW QUESTION # 28
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

• A. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
• B. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
• C. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
• D. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"

Answer: A

NEW QUESTION # 29
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.

• A. MakeDateTime(2020,3,5)
• B. MakeDateTime(2020,5,3)
• C. MakeDateTime(5,3,2020)
• D. MakeDateTime(3,5,2020)

Answer: D

NEW QUESTION # 30
Select all the naming requirements for prompts. (Choose two.)

• A. A prompt name can begin with a numeric or special character.
• B. A prompt name can contain spaces or special characters.
• C. A prompt name can contain letters, underscore, and numbers.
• D. A prompt name can begin with a letter.

Answer: C,D

NEW QUESTION # 31
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

• A. Admin>Quality
• B. Performance>Agents
• C. Admin>Contact Center
• D. Reports

Answer: A

NEW QUESTION # 32
What is the maximum prompt file size you can upload?

• A. 20 MB
• B. 25 MB
• C. 10 MB
• D. 50 MB

Answer: B

NEW QUESTION # 33
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

• A. True
• B. False

Answer: A

NEW QUESTION # 34
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

• A. Call Routing
• B. Scheduling
• C. Architect
• D. Automatic Call Distribution

Answer: D

NEW QUESTION # 35
What is the minimum value for the number of times to repeat a menu?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: D

NEW QUESTION # 36
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

• A. Account Codes
• B. Status
• C. Wrap-up Codes
• D. Resolution Codes

Answer: C

NEW QUESTION # 37
How many ways are there to initiate a secure call flow?

• A. Three
• B. Four
• C. Five
• D. Two

Answer: C

NEW QUESTION # 38
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