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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solutions, Services and Business Growth | 15% | - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships - Supplies Lifecycle Management |
| HP Imaging and Printing Supplies Overview | 20% | - Supply Technology and Innovation - HP Original vs. Non-HP Supplies - Environmental and Sustainability Benefits |
| Customer Needs and Sales Strategy | 25% | - Identifying Customer Printing Requirements - Demonstrating Quality, Reliability and Security - Value Proposition and Cost-per-Page Analysis |
| Handling Objections and Competitive Positioning | 15% | - Addressing Cost Concerns - Warranty and Legal Considerations - Countering Third-Party Supply Claims |
| Product Portfolio and Compatibility | 25% | - Ink Cartridges and Toner Cartridges - Paper and Specialty Media - Maintenance Kits and Accessories - Matching Supplies to Printer Models |
HP Selling HP Imaging and Printing Supplies Sample Questions:
What are the components of Laser cartridges? (Select three.)
- A. Cleaning blade
- B. Laser diode
- C. Charging roller
- D. Pick-up roller
- E. Fuser
- F. Imaging drum
Correct Answer: A,C,F 🗳️
Which feature can you find on HP security labels?
- A. Invisible ink to add another layer of security
- B. RFID features to scan large batches at a time
- C. OK and Tick that move in opposite direction when the box is tilted front to back
- D. Quick Response (QR) code
Correct Answer: C 🗳️
Explanation: Only visible for VCE4Dumps members. You can sign-up / login (it's free).
If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?
- A. A two-pack XL black cartridge
- B. A standard fill black and color cartridge
- C. Two standard black cartridges and one value color cartridge
- D. A higher fill value black and standard color cartridge
Correct Answer: C 🗳️
Where can customers find more information about how to protect themselves from counterfeit products?
- A. The HP anti-counterfeit video hotline
- B. The HP anti-counterfeit end-customer investigation trainings
- C. The HP anti-counterfeit TV channel
- D. The HP anti-counterfeit website
Correct Answer: D 🗳️
Which term or phrase is synonymous with value for money?
- A. Warranty
- B. Low purchase price
- C. Good margin
- D. Excellent reliability and superior print quality
Correct Answer: D 🗳️
