ServiceNow Certification CIS-HR Dumps | Updated Nov 30, 2023 - VCE4Dumps

Master 2023 Latest The Questions ServiceNow Certification and Pass CIS-HR Real Exam!

NEW QUESTION # 20
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?

• A. The HR Criteria on the Response Template record
• B. The User Criteria on the HR Service
• C. The HR Criteria on the HR Service
• D. The table and conditions on the Response Template record

Answer: D

NEW QUESTION # 21
When creating a PDF Document template, the Document revision field must be completed.
How does the system determine which documents are available to be selected for this field?

• A. All Documents are visible
• B. Your group memberships and the Document owner field on the Managed Document record
• C. You must have created the Managed Document record
• D. You must be a member of the Owning Group for the Managed Document

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html

NEW QUESTION # 22
In the HR Guided Setup Module, why are some tasks locked in the Task view?

• A. They require an elevated role to access.
• B. They require a plugin to be activated first.
• C. They require other tasks to be completed first.
• D. They are deprecated tasks that should not be completed.

Answer: B

NEW QUESTION # 23
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

• A. HR Service, Topic Category, COE.
• B. HR Service, Topic Detail, COE.
• C. HR Service, Topic Category, Activity Category, Activities, COE.
• D. HR Service, Topic Detail, Topic Category, COE.

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html

NEW QUESTION # 24
What determines if a user can view a Knowledge article?

• A. ACL Rules
• B. Can/Cannot Read User Criteria
• C. HR Criteria
• D. Can/Cannot Contribute User Criteria

Answer: B

NEW QUESTION # 25
If the HR Administrator has only been given the HR Admin [sn_hr_core.admin] role, what additional role is necessary for them to configure all aspects of the Employee Document Management application?

• A. EF Admin [sn_hr_ef.admin] role
• B. No additional roles are needed
• C. Employee Document Management Reader[sn_hr_ef.document_reader]
• D. Employee Document Management Writer[sn_hr_ef.document_writer)

Answer: A

Explanation:
Explanation/Reference:

NEW QUESTION # 26
What are the key differentiators between an HR Profile record and a User record? (Choose three.)

• A. The HR Profile stores the employee's assigned delegates.
• B. The HR Profile stores login credential information.
• C. The HR Profile includes group membership information.
• D. The HR Profile includes employee organizational information like Colleagues.
• E. The HR Profile is intended to store confidential employee data that is pertinent for HR.
• F. The HR Profile may include employee marital status.

Answer: A,E,F

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileRecords.html

NEW QUESTION # 27
What kinds of records can be created using HR Service Activities? (Choose two.)

• A. Tasks
• B. HR Templates
• C. Workflows
• D. Approvals

Answer: A,D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-service.html

NEW QUESTION # 28
When the Lifecycle Events application is installed, the LE Admin role is granted to which role?

• A. HR Admin [sn_hr_core.admin]
• B. It is not added to other roles
• C. HR Basic [sn_hr_core.basic]
• D. HR Manager [sn_hr_core.manager]

Answer: A

NEW QUESTION # 29
If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?

• A. Low
• B. Major
• C. Drastic
• D. Nominal

Answer: B

NEW QUESTION # 30
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?

• A. Add it to the Contextual Search configuration
• B. All Knowledge bases are searched by default
• C. Add it to the HR Service configuration
• D. Add it to the HR Template

Answer: C

NEW QUESTION # 31
HR Profiles may be created for multiple employees using conditions and criteria in which module?

• A. Bulk Cases
• B. Generate HR Profiles
• C. Create new Case
• D. Create Human Resources Profile

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/t_GenHRProfile.html

NEW QUESTION # 32
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

• A. Contextual Search configuration
• B. HR Service configuration
• C. Knowledge Management configuration
• D. HR Criteria configuration

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRServiceAutomation.html

NEW QUESTION # 33
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?

• A. HR Service, Topic Category, COE.
• B. HR Service, Topic Detail, COE.
• C. HR Service, Topic Category, Activity Category, Activities, COE.
• D. HR Service, Topic Detail, Topic Category, COE.

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html

NEW QUESTION # 34
In the base ServiceNow instance, how are User Criteria used?

• A. To control read and write access to Knowledge bases and articles
• B. To control which users can access the HR Service Portal
• C. To control which users can access the HR Case application
• D. To control what a user sees in the information and suggested reading widgets

Answer: A

NEW QUESTION # 35
What is the primary purpose of HR Topic Categories?

• A. They group common HR employees.
• B. They group common HR templates.
• C. They group common HR Services.
• D. They group common HR Catalog Items.

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-hr-service-delivery/page/product/human-resources/ reference/r_HRCaseCategories.html

NEW QUESTION # 36
Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?

• A. COE Policy groups
• B. Access Policies
• C. COE Properties
• D. COE ACL Configuration

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 37
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

• A. Client Rules
• B. ACLs
• C. Matching Rules
• D. Escalation Rules

Answer: C

NEW QUESTION # 38
What types of HR Document templates may be created in ServiceNow? (Choose two.)

• A. PDF document templates
• B. Word document templates
• C. Text document templates
• D. Document Templates

Answer: A,D

Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/london-hr-service-delivery/page/product/human-resources/ concept/c_HRDocumentTemplates.html#DocumentTypes

NEW QUESTION # 39
What method needs to be invoked from MatchingRuleProcessor class?

• A. processAndGelList
• B. processAndGetArray
• C. processAndGetUsers
• D. processAndGetCandidates

Answer: D

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/ customer-service-management/task/t_InvokeMatchingRuleAPI.html

NEW QUESTION # 40
What kind of records do HR Requests create?

• A. HR Problems
• B. HR Files
• C. HR Cases
• D. HR Incidents

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-record-producer.html

NEW QUESTION # 41
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