Salesforce B2C-Solution-Architect Test Engine Dumps Training With 62 Questions

B2C-Solution-Architect Questions Pass on Your First Attempt Dumps for Salesforce Architec Certified

Salesforce B2C-Solution-Architect Exam Syllabus Topics:

Topic	Details
Topic 1	Determine the considerations that should be made as a customer is identified and how the products will support the customer through their journey
Topic 2	Given a set of business objectives and priorities, recommend an appropriate sequence for system integration Define appropriate systems of record for various data types for high-volume processing, system limitations
Topic 3	Describe the appropriate themes and development lifecycle, including CI/CD and DevOps Given a set of customer requirements for post-purchase activities in a multi-cloud solution
Topic 4	Determine how to facilitate a successful customer engagement Given the Salesforce supported standard object definitions for Commerce objects
Topic 5	Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce Recommend appropriate integration patterns based on data volume, latency, and system limitations
Topic 6	Understanding of standard Salesforce product capabilities, explain the reasoning and considerations recommend the implementation approach and associated relative effort
Topic 7	Given a scenario with a B2C architecture, validate that the associated systems of record, key objects Discovery and Customer Success
Topic 8	Demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products Demonstrate how the business processes of customer acquisition
Topic 9	Design a multi-cloud strategy and implementation approach to support business requirements Recommend an appropriate solution and describe how the solution's considerations can impact implementation

 

NEW QUESTION 22
Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

• A. REST API
• B. Bulk API Serial Mode
• C. Bulk API
• D. SOAP API

Answer: C

 

NEW QUESTION 23
A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
Choose 3 answers

• A. Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.
• B. Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.
• C. Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.
• D. Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.
• E. Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.

Answer: A,B,D

 

NEW QUESTION 24
During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

• A. How often do you update surveys?
• B. Will you ever have more than nine possible answers for a survey question?
• C. Will the teams need the ability to change designs?
• D. Does the team need front-end development capabilities?
• E. How many survey responses would you anticipate in a peak 24-hour period?

Answer: B,E

 

NEW QUESTION 25
Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

• A. Marketing Cloud Journey Event
• B. Service Cloud Email Service
• C. Marketing Cloud Triggered Send
• D. Commerce Cloud Email Service

Answer: C

 

NEW QUESTION 26
Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration.
Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce?
Choose 2 answers

• A. It lets the business quickly integrate different systems without involving IT.
• B. It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.
• C. It offers a template-driven approach for development.
• D. It enables self-service and an increase in productivity through reusable microservices and APIs.

Answer: A,C

 

NEW QUESTION 27
A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asi
a. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

• A. Use a single Marketing cloud tenant and map business units to each realm
• B. Use a separate Marketing Cloud tenant for each site
• C. Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm
• D. Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm

Answer: D

 

NEW QUESTION 28
A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers

• A. Marketing Cloud
• B. B2C Commerce
• C. Service Cloud
• D. Experience Cloud

Answer: A,C

 

NEW QUESTION 29
A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

• A. The locale is not set correctly in the body of the email template.
• B. The subscriber in Marketing Cloud does not have a preferred locale set.
• C. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
• D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.

Answer: A,D

 

NEW QUESTION 30
A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

• A. B2C Commerce needs to be registered as a remote site.
• B. Service agents need a corresponding storefront login mapped to their Service Cloud user record.
• C. The Service Cloud Connector only supports contacts as a customer model.
• D. Guests or anonymous storefront shoppers are not supported in this scenario.
• E. The Service Cloud Connector only supports Person Accounts as a customer model.

Answer: B,E

 

NEW QUESTION 31
Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

• A. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
• B. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
• C. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
• D. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
• E. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.

Answer: A,D,E

 

NEW QUESTION 32
A large cosmetics company is planning a customer marketing campaign this summer that allows early access to new product launches in exchange for consent to contact participants through text or email. Future communications to those who 'opt-in' includes information on future product launches, store events, and holiday promotions.
The company plans to offer a 'preference center' within the commerce experience, where authenticated users can opt-in or opt-out of various methods of direct communication.
In which two ways should a Solution Architect define the appropriate systems and methods for user registration and communication preferences, and recommend where native platform functionality within each platform may need to be extended?
Choose 2 answers

• A. Implicitly enroll all customers in direct mobile communications during checkout, and allow customers to opt-in or opt-out of all services via email sent by Marketing Cloud.
• B. Allow cookie consent to auto-enable email and/or mobile communications directly to the customer.
• C. Use native B2C Commerce registration options during the browse and checkout experience, and extend these features to provide an opt-in or opt-out communication preference center on a secure page within the same storefront UI.
• D. Allow customers to unsubscribe via email with one click, and opt-in or opt-out of specific communication methods through a hosted preference center.

Answer: A,D

 

NEW QUESTION 33
A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

• A. Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
• B. Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
• C. Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
• D. Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector

Answer: C

 

NEW QUESTION 34
A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

• A. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
• B. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
• C. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
• D. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.

Answer: B,D

 

NEW QUESTION 35
A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers

• A. The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.
• B. B2C Commerce order management does not support complex or advanced use cases.
• C. Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.
• D. Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.
• E. Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.

Answer: A,B,C

 

NEW QUESTION 36
A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer 360 Data Manager could help them solve their problem.
How should a Solution Architect describe the role of Customer 360 Data Manager in this context?

• A. Customer 360 Data Manager can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
• B. Customer 360 Data Manager cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.
• C. When Customer 360 Data Manager is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.
• D. Customer 360 Data Manager can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

Answer: A

 

NEW QUESTION 37
Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

• A. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
• B. Additional infrastructure (for example Heroku servers) may be required to host the application
• C. Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
• D. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
• E. Developers will still be required to use the Commerce SDK for security purposes

Answer: A,C,D

 

NEW QUESTION 38
A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

• A. Define which system is acting as an identity provider (IDP).
• B. Enable SSO on both Service Cloud and Marketing Cloud.
• C. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
• D. Enable MFA on the identity provider (IDP).
• E. Configure Marketing Cloud Connect,

Answer: B,D,E

 

NEW QUESTION 39
A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.
Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?

• A. Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes
• B. Set up one Marketing Cloud instance for each sandbox in Service Cloud
• C. Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox
• D. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes

Answer: B

 

NEW QUESTION 40
Refer to the exhibit.

A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?

• A. B2C Commerce
• B. Service Cloud
• C. Salesforce Identity
• D. Experience Cloud

Answer: A

 

NEW QUESTION 41
A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the Marketing Cloud subscriber data.
Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?
Choose 2 answers

• A. Orders
• B. Customer
• C. Contact
• D. Profile

Answer: A

 

NEW QUESTION 42
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics).
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers

• A. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
• B. Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder
• C. Use SMS as a channel due to its significantly higher engagement rate as compared to email
• D. Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months

Answer: B,C

 

NEW QUESTION 43
An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

• A. Publish / Subscribe
• B. Request and Reply
• C. Asynchronous Call-Out
• D. Batch Data Synchronization

Answer: B

 

NEW QUESTION 44
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

• A. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
• B. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
• C. Default user is required for anonymous storefront shoppers.
• D. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
• E. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.

Answer: A,B,E

 

NEW QUESTION 45
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers

• A. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
• B. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
• C. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
• D. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

Answer: B,C

 

NEW QUESTION 46
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