[Nov 22, 2021] CIS-ITSM Practice Exam Dumps - 99% Marks In ServiceNow Exam
Updated Verified CIS-ITSM Q&As - Pass Guarantee or Full Refund
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Mobile Development Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- Knowledge Management Implementation (On-demand)
- Knowledge Management Fundamentals (On-demand)
- Major Incident Management (On-demand)
- Service Portal Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Platform Implementation (ILT)
- Automated Test Framework (ATF) Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- At least six months of hands-on experience working on ServiceNow Platform
NEW QUESTION 33
Sometimes events on Salesforce need to be handled by an external system due to the scale or type of process being executed. Consider the use case of a user in Salesforce needing to get pricing for an order they are building in Salesforce while on the phone with a customer.
The pricing logic already exists in a third-party system. Instead of recreating this logic in Salesforce, it will be leveraged by making a request of the third-party system. The response, in this case the pricing, will be returned and stored back in Salesforce.
What is the optimal solution?
- A. A Visualforce page that can make a real-time Apex callout to display and save the pricing back in Salesforce
- B. A Process Builder process and Outbound Message to fetch the pricing upon save and store the pricing in Salesforce
- C. An Apex trigger that upon saving the Order will make a real-time Apex callout, saving the pricing back in Salesforce
- D. An ETL tool to process batches of newly saved Orders every few minutes to store the pricing back in Salesforce
Answer: C
NEW QUESTION 34
What is the purpose of "Cascade Variables" checkbox in order guide?
- A. If checked, it prevents duplication of variable names in catalog items added to order guide.
- B. If checked, it automatically adds variables to all catalog items in an order guide with the same variable names in the order guide.
- C. If checked, it applies the same formatting used for order guide variables to all catalog items added to it.
- D. If checked, it auto-populates catalog item variables with names similar to order guide variables.
Answer: D
NEW QUESTION 35
Which of the following roles can delete a problem task? (Choose all that apply.)
- A. problem_admin
- B. problem_manager
- C. problem_task_analyst
- D. admin
- E. itil
Answer: A,D
NEW QUESTION 36
What knowledge management capability allows users to as and answer questions among peers within a knowledge base?
- A. Social O&A
- B. Feedback
- C. Collaboration
- D. Connect Chat
Answer: A
NEW QUESTION 37
Technical configuration items extend the Base Configuration Item table.
- A. True
- B. False
Answer: B
Explanation:
Technical configuration items extend the cmdb_ci table instead of Base Configuration Item (cmdb) table.
NEW QUESTION 38
Which of the following statements is true regarding the way the "Actual Start Date" is set in the change request form?
- A. When the state changes to New, the field is populated automatically.
- B. When the state changes to Implement, the field is populated automatically.
- C. This is a required field and the user must set the field manually.
- D. When the state changes to Assess, the field is populated automatically.
Answer: B
Explanation:
The "Change Request State Model" script include is used to automatically populated the Actual Start Date field when the state changes to Implement.
NEW QUESTION 39
Which of the following are valid states for Standard Change requests? (Choose all that apply.)
- A. Authorize
- B. Review
- C. Scheduled
- D. Implement
- E. Assess
Answer: B,C,D
Explanation:
Explanation
NEW QUESTION 40
All catalog items within a catalog should follow the same fulfillment workflow.
- A. True
- B. False
Answer: B
NEW QUESTION 41
A developer is trying to access org data from within a test class.
Which sObject type requires the test class to have the (seeAllData=true) annotation?
- A. User
- B. Report
- C. RecordType
- D. Profile
Answer: D
NEW QUESTION 42
Which three password options are available for the administrator to set on content deliveries? (Choose three.)
- A. Administrator-provided default password
- B. Password complexity rules
- C. Password protection is optional and defaults to ON
- D. Password protection is required
- E. Password protection is optional and defaults to OFF
Answer: C,D,E
NEW QUESTION 43
In change management, which record should be modified to restrict when a change can move to a specific state?
- A. ChangeRequestStateModelSNC Script Include
- B. ChangeRequest Script Include
- C. ChangeRequestStateModel Script Include
- D. UI Action for the State Transition
Answer: A
Explanation:
Explanation
NEW QUESTION 44
An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs.
What is the impact of this change?
- A. Users can continue to edit the contents of existing packs.
- B. All existing content packs will be deleted.
- C. The Clone & Customize button will continue to be available.
- D. Users can modify the description and title of existing packs.
Answer: D
NEW QUESTION 45
Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Workshops don't intend to recreate what the customer has in place today in a new system, but rather it aims to align the customer's processes with ServiceNow best practices.
NEW QUESTION 46
What is the base table for CMDB?
- A. base_ci
- B. cmdb
- C. cmdb_ci
- D. ci
Answer: B
NEW QUESTION 47
Which table does Problem table extend?
- A. Case
- B. Task
- C. Incident
- D. Problem Task
Answer: B
NEW QUESTION 48
The Requirements Workshop answers the questions "Where would we like to be, where do we start, and how do we get there?"
- A. True
- B. False
Answer: B
Explanation:
Explanation
This question is answered by the Roadmap Workshop. Requirements Workshops focus on aligning customer process with platform capabilities.
NEW QUESTION 49
When does a State of On Hold pause an SLA?
- A. Always
- B. Depends upon the SLA conditions
- C. Never
Answer: B
NEW QUESTION 50
A company represents their customers as Accounts in Salesforce. All customers have a unique Customer_Number__c that is unique across all of the company's systems. They also have a custom Invoice__c object, with a Lookup to Account, to represent invoices that are sent out from their external system. This company wants to integrate invoice data back into Salesforce so Sales Reps can see when a customer is paying their bills on time.
What is the optimal way to implement this?
- A. Ensure Customer_Number__c is an External ID and that a custom field Invoice_Number__c is an External ID and Upsert invoice data nightly.
- B. Create a cross-reference table in the custom invoicing system with the Salesforce Account ID of each Customer and insert invoice data nightly.
- C. Query the Account Object upon each call to insert invoice data to fetch the Salesforce ID corresponding to the Customer Number on the invoice.
- D. Use Salesforce Connect and external data objects to seamlessly import the invoice data into Salesforce without custom code.
Answer: A
NEW QUESTION 51
Which of the following statements is true regarding attaching workflows to requests?
- A. A workflow must be attached to requests.
- B. It is not possible to attach workflows to requests.
- C. One or more workflows can be attached to a request.
- D. A workflow can be attached to requests but it is not mandatory.
Answer: A
NEW QUESTION 52
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
CIS-ITSM Real Valid Brain Dumps With 430 Questions: https://www.vce4dumps.com/CIS-ITSM-valid-torrent.html
CIS-ITSM Certification with Actual Questions: https://drive.google.com/open?id=1vfU6FUduZLfq0y-sq5w2QAG_F7ePNtwa