Microsoft MB-210 Certification All-in-One Exam Guide Nov-2024
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Microsoft MB-210 Exam is designed for individuals who have experience in implementing Microsoft Dynamics 365 Sales solutions. MB-210 exam is open to individuals who have a basic understanding of the sales process and have worked with Dynamics 365 Sales. MB-210 exam is also suitable for individuals who have experience in other sales management systems and want to transition to Dynamics 365 Sales.
Microsoft MB-210 exam assesses the skills and knowledge of candidates in various areas of Dynamics 365 Sales, such as configuring sales settings, managing leads and opportunities, creating and managing sales collateral, and creating and managing quotes and orders. Candidates must also demonstrate their proficiency in configuring and managing customer engagement solutions, such as creating and managing marketing lists, campaigns, and templates.
NEW QUESTION # 40
You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.
Users report that the results they obtain when using Global Search are not useful.
You need to configure Dynamics 365 to enable the users to locate leads.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results
NEW QUESTION # 41
You close a lost opportunity. The company you lost the opportunity to is a competitor with whom you do business. The company is already set up with an account and competitor record in the system.
You want to track the lost opportunity without having to reopen the opportunity.
You need to track the company to the opportunity.
What should you do?
- A. Add the competitor to the opportunity.
- B. Add the opportunity to the account.
- C. Add the account to the opportunity.
- D. Add the opportunity to the competitor.
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-competitor-record-sales
NEW QUESTION # 42
You need to set up quotes to meet the requirements.
How should you configure the quotes? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-quote-pdf
NEW QUESTION # 43
Drag and Drop Question
You are configuring Dynamics 365 for Sales. Your organization has a five-stage sales process comprised of leads, opportunities, client validation, quotes, and orders.
You need to ensure that salespeople can move through the sales process and view progress.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 44
A sates manager needs to add a new business closure.
You need to configure a new business closure schedule.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
Schedule a new business closure
Make sure that you have the required security role or equivalent permissions.
More information: Manage security roles in service scheduling
* In the Customer Service Hub sitemap, go to Scheduling.
* From the list of entity records, select Settings > Business Closures.
* The Business Closures view is displayed. You can switch between various system views using the drop-down menu.
* Select any existing record to see additional options in the command bar
* On the command bar, select New to schedule a new business closure.
You can also select New from the business closure grid to create a new business closure record.
Schedule business closure
A quick create dialog box is displayed.
* In the Schedule a Business Closure dialog box, type or modify information in the text boxes:
* In the Name box, type a name that describes the purpose of the closure.
The first 12 characters of the name appear on each day of the closure on the calendar view of the affected resource's Work Hours.
* If the closure is an all-day event, select the All-Day Event check box. The application automatically enters the duration of 1 day.
* In the Start Time and End Time boxes, enter the start and end date and time for the closure.
* If you want to enter duration instead of an end time, select the length of the closure in the Duration box. The application automatically calculates the end time for you.
If you want to enter a specific time period, clear the All Day Event check box. You can then specify the hours during which your organization will be closed.
* To save this business closure, select OK.
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-when-business-closed-csh
NEW QUESTION # 45
You are Implementing Dynamics 365 Sales for a company that has salespeople in the fallowing cities in the state of Florida: Jacksonville, Miami, and Tamp a. The manager in Florida oversees the salespeople tar all Three cities.
You must set up territories by states. Each state must be a parent territory and have a different manager.
Sales information must be shown by city and then by state.
You need to set up territories for Florida.
Which settings should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 46
You are a Dynamics 365 Sales administrator.
You need to ensure that each salesperson can perform the following tasks when new leads are added to the system:
* Create an appointment
* Add documentation.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Add Playbook templates.
2 - Publish the solutiton
3 - Choose App Settings.
4 - Choose Business Process Flow.
5 - Add activities.
6 - Add a stage
7 - Add steps to stage.
8 - Activate processes.
NEW QUESTION # 47
You run a sales report for Fourth Coffee named Account Overview. The following report displays:
Answer:
Explanation:
Explanation
NEW QUESTION # 48
You send a quote to a client. The client calls and negotiates a better price.
You need to send an updated quote to the client.
What is required to modify the quote? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point
Answer:
Explanation:
NEW QUESTION # 49
You need to set up goals for the salespeople.
How should you set up the configurations? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, table Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/goals-overview
NEW QUESTION # 50
A company uses Dynamics 365 for Sales. The company has not made changes to any of the default security roles.
You need to ensure that users can assign salespeople to sales territories.
Which security role can you use?
- A. Sales Person
- B. CEO - Business Manager
- C. Delegate
- D. Marketing Professional
Answer: B
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-sales-territories-organize-bus
NEW QUESTION # 51
You use products with properties for your opportunities in Dynamics 365.
You are adding a new product to your product catalog.
You need to create the product with a new set of properties.
Which Three product catalog components should you configure in sequence? To answer, move the appropriate components from the list of components to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 52
An administrator configures Dynamics 365 Sales to use embedded intelligence.
As part of the deployment, the following features are configured:
* automated notification of a missed opportunity closing date
* the web diem for sales is used for user communications
* server-side synchronization configured to track incoming messages
* automated meeting requests from incoming email messages
You need to determine which features are available for implementations of Microsoft Exchange.
Which product or products should you use for each feature? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 53
A company is implementing Dynamics 365 Sales.
You need to determine which tool or service to recommend for the company's requirements.
Which tool or service should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
https://docs.microsoft.com/en-us/dynamics365/ai/sales/overview
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
NEW QUESTION # 54
A company uses Dynamics 365 Sales to manage sales orders.
You need to demonstrate the process of going from a lead to an order.
Which stage applies to each task? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/nurture-sales-from-lead-order-sales
NEW QUESTION # 55
A company uses Dynamics 365 Sales. The company does not use any customizations.
The system must create activity records for every interaction a salesperson has with customers and contacts.
You need to configure the system by using minimal customizations.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Graphical user interface, text, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/activity-kanban-view
NEW QUESTION # 56
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Microsoft MB-210 exam is an essential certification for individuals seeking to become Microsoft Dynamics 365 Sales Functional Consultants. MB-210 exam covers a wide range of topics related to Dynamics 365 Sales functionality and requires a comprehensive understanding of sales and marketing principles. Passing the exam demonstrates an individual's ability to configure and customize Dynamics 365 Sales to meet the needs of their organization, making them a highly sought-after professional in the industry.
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