[Jan 01, 2022] Get to the Top with CPHQ Practice Exam Questions
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Revision Books
- Essentials of Managed Health Care by Peter R. Kongstvedt
Carry on with your training and make use of this top-ranking book from Peter R. Kongstvedt. The material supplies you with an authoritative outline of the attributes related to healthcare. Its main focus is on the commercial sector, particularly Medicare and Medicaid. It also takes into account relevant features of health insurance needed in the military field.
On top of that, there will be a historical overview of the managed care plans, along with their functional differences. This historical elaboration makes it easy to further understand the framework of healthcare. In addition, it addresses the influence of the Patient Protection and Affordable Care Act (HR 3590) and the Genetic Information Non-disclosure Act (GINA) on the industry as well.
- HQ Solutions: Resource for the Healthcare Quality Professional (Fourth Edition)
If you’re in need for another preparatory material, grab a copy of this book. Offering a comprehensive guideline in working with healthcare structures, the material is no doubt a relevant tool in polishing your skillset. Its content is categorized into four sections, which is parallel with the exam outline as listed earlier.
The book provides in-depth guidance on the appropriate way to create quality structures that aid both provider and patient. It also highlights some cost-effective solutions as well as safe and efficient care methods. And course, the material itself is written by industry experts, hence the quality of the contents. So, if you want to master the fundamentals of top-notch healthcare, along with its important data management tools, incorporate this into your list of must-have references. Truly, this is a great companion for both training courses.
- The Healthcare Quality Handbook by Janet A. Brown
Supplement your knowledge with third-party resources that are also suggested by NAHQ. First on the list is the 2018 edition of Janet Brown’s Healthcare Quality Handbook that features the latest content outline of the test. Comparatively, this book is revised annually to provide quality and up-to-date lessons for those who are prepping for their CPHQ certification exam.
Because of this, it presents invaluable groundwork of the key healthcare aspects and protocols. It also serves as an optimal tool for anyone aspiring to be more adept with operational roles in healthcare leadership. Furthermore, the content of the book ensures that you can demonstrate competence in your chosen field to improve the healthcare level and credibility of your profession.
NEW QUESTION 65
Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of
care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully)
the procedure was carried out.
- A. Consciousness
- B. Equity
- C. Appropriateness
- D. Care assessment
Answer: C
NEW QUESTION 66
"A quality improvement team is interested in determining the percentage of medication orders that are delivered to nurses' stations within one hour of the order's receipt in the pharmacy. Before collecting data on this question, the team should determine whether it believes that this percentage could differ by floor, time of day, day of week, type of medication ordered, pharmacist on duty, or volume of orders received. If the team believes that one or more of these factors will influence the outcome, it should take steps to ensure that it collects the data relevant to these factors each time the pharmacy receives an order." This example explains:
- A. Is there any need to sample the data
- B. How stratification could be applied to pharmacy
- C. Targets and goals of measurement
- D. Confidentiality issues in measurement
Answer: B
NEW QUESTION 67
Experts on delivering superior customer service suggest that healthcare organizations adopt the following principle/s (Choose three):
- A. Establish high standards of customer service
- B. Hire service-savvy people. Aptitude is everything, people can be taught technical skills
- C. Help staff cope better is a stressful atmosphere
- D. Maintain a focus on facilities
Answer: A,B,C
NEW QUESTION 68
According to Joint Commission standards, the safety program must include all of the following EXCEPT:
- A. Planned response to natural disasters
- B. Monthly safety committee meetings
- C. Orientation and continuing education on safety issues
- D. Review of safety policies and procedures for all departments
Answer: B
NEW QUESTION 69
Health plan databases are valuable because they contain detailed information on all care received by health plan
members. These databases are commonly used to identify patients who have not received preventive services such
as:
- A. A, B and C
- B. Immunization
- C. Mammograms
- D. Colon cancer screening
Answer: A
NEW QUESTION 70
Some argue that administrative data are less reliable than data gathered by chart review. However, administrative data can be just as reliable as data from chart review when they are properly cleaned and validated, the indicator definitions are clear and concise, and measures from the CR system were validated using approach/es:
- A. Chart review using an appropriate sampling methodology
- B. Chart review performed for the joint commission core measures
- C. All of these
- D. Comparison to similar measures in standalone database
Answer: C
NEW QUESTION 71
Which of the following are hardware components that would be included in a computerized management information system?
- A. Flow chart and program
- B. Instructions and data
- C. Printer and random access memory
- D. Binary and decimal coding
Answer: C
NEW QUESTION 72
Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett-Paard, Motorola,
General Electric, and others in the 1980s and 1990s. The aim of six sigma is:
- A. To control and analyze the related and unrelated activities
- B. To reduce variations (eliminate defects) in processes
- C. To remove bloages in process
- D. To counter the wastage of activities
Answer: B
NEW QUESTION 73
The Baldrige criteria were originally developed and applied to business; however, in 1997, healthcare- specific criteria were created to help healthcare organizations address challenges such as focusing on core competencies, introducing new technologies, reducing costs, communicating and sharing information electronically new alliance with healthcare providers, and maintaining market advantage. The Baldrige healthcare criteria are built on the set of interrelated core values and concepts.
Which of the following is NOT out of those values and concepts?
- A. Valuing of staff and partners
- B. Agility
- C. Visionary leadership
- D. Focus on the present
Answer: D
NEW QUESTION 74
The primary purpose of an emergency preparedness program is to:
- A. Conduct evaluations of emergency training
- B. Manage the consequences of disasters that disrupt the facility's ability to provide care
- C. Prevent internal disasters that disrupt the facility's ability to provide care and treatment
- D. Provide evaluations of semi-annual evacuation drills
Answer: B
NEW QUESTION 75
Knowledge about _______ is crucial to making valid judgments about quality of care using either process or outcome
measures. If we know that a given clinical intervention was undertaken in circumstances that match those, under
which the intervention has been shown to be efficacious, we can be confident, that the care was appropriate and, to
the extent of good quality.
- A. Efficacy
- B. Structure
- C. Outcomes
- D. Processes
Answer: A
NEW QUESTION 76
Studies comparing self-reports with proxy reports do not consistently support the hypothesis that self- reports are more accurate than proxy reports.
However, conclusions drawn from studies in which responses were verified using hospital and physician records show that, on average (Choose two):
- A. Self-reports tend to be more accurate than proxy reports
- B. Health events are underreported in both populations
- C. Health events are reported in both populations
- D. Proxy reports tend to be more accurate than self-reports
Answer: A,B
NEW QUESTION 77
All patients who have been selected to provide feedback should have an equal opportunity to respond. Any situation that makes certain patients less likely to be included in a sample leads to bias.
Survey vendors also can minimize sampling bias through:
- A. Probability sampling
- B. Experience
- C. Judgment
- D. Cluster sampling
Answer: A
NEW QUESTION 78
Healthcare purchasers and payers are demanding that providers demonstrate their ability to provide high quality patient care at fair prices.
Specifically, they are seeking (Choose two):
- A. Current performance
- B. Objective evidence that hospitals and other healthcare organizations manage their costs well
- C. Objective evidence that hospitals and other healthcare organizations satisfy their customers and have desirable outcomes
- D. Baseline information
Answer: B,C
NEW QUESTION 79
Limitations of health plan databases are all of the following EXCEPT:
- A. Recording may make some historical data inaccurate, especially as they relate to tracking and trending of compilation rates and the categorization of certain types of compilations
- B. None of these
- C. Database also must keep in mind that changes in reimbursement rules (and the provider's response to those changes) may affect the integrity of data over time
- D. They do not contain detailed information on the outcomes of care or the results of tests (e.g. lab tests, radiology examinations, and biopsies)
Answer: B
NEW QUESTION 80
In earlier formulations, responsiveness to patients' preferences was just one of the factors seen as determining the
quality of patient clinician interpersonal relationship. But, now it is translated into many factors. Which of the
following is out of such factors?
- A. Respect for Respect for patient's convenience
- B. Respect for patients' expressed needs
- C. Respect for patients' values
- D. Respect for patients' preferences
Answer: B,C,D
NEW QUESTION 81
Which of the following is NOT out of Quality measurement categories or domains?
- A. Clinical quality (including both process and outcome measures)
- B. Operational status
- C. Financial performance
- D. patient satisfaction
Answer: B
NEW QUESTION 82
"Likelihood of desired health outcomes" corresponds to clinicians' view that, with respect to outcomes, there are only probabilities, not certainties, owing to factors-such as patients' genetically determined physiological reliance-that influence:
- A. High cost interventions
- B. The primary concerns of patients
- C. Outcomes of care and yet are beyond clinicians' control
- D. Outcomes of care and now are within clinicians' control
Answer: C
NEW QUESTION 83
Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:
- A. Determine the needs of those customers
- B. Develop a process that is able to produce the product
- C. Optimize the product feature to meet our needs and customer needs
- D. Identify who the customers are
Answer: B
NEW QUESTION 84
Overproduction
Inventory
Repairs/rejects
Motion
Processing
Waiting
Transport
These are the types of _____________ identified by Taiichiohno.
- A. Areas to be focused during production
- B. Waste (activities that do not add value to the process)
- C. Continuous improvement
- D. Quality controls
Answer: B
NEW QUESTION 85
The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data gathering. A well designed data collection strategy should address different analytical questions.
Which of the following is/are the part of planning section for data collection? (Choose two.)
- A. How often and for how long will you collect the data?
- B. Do you have target and goals for the measures?
- C. Will collecting these data have negative effects on patients or employees?
- D. Will the data add value to your quality improvement efforts?
Answer: A,D
NEW QUESTION 86
Crossby's quality improvement process is based on the Absolutes of Quality Management. Which of the following
is/are out of those absolutes?
- A. All of the above
- B. The system for causing quality is prevention, not appraisal
- C. Quality is defined as conformance to requirements, not as goodness or elegance
- D. The performance standard must be zero defects, not "that's close enough"
Answer: A
NEW QUESTION 87
Health organizations measure performance to meet multiple internal and external needs and demands.
Internal quality improvement literature identifies some fundamental purposes for conducting performance measurement such as:
- A. Both A and B
- B. Demonstration and verification of performance improvement activities
- C. Assessment of current performance
- D. Control of evaluation
Answer: A
NEW QUESTION 88
Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff could stem from many sources.
For instance:
- A. Employees put patients on hold in the middle of medical emergencies
- B. Patients were not able to get an appointment when they needed one
- C. All of these
- D. Employees did not provide clear directions to patients on how to get the practice
Answer: C
NEW QUESTION 89
Benchmarking is goal directed and promotes performance improvement by all of the following ways EXCEPT:
- A. Creating objective measures of performance that are driven by industry leading targets instead of by past
performance - B. Providing a customer internal focus
- C. Providing an environment amenable to organizational change through continuous improvement and striving to
match industry-leading practices and results - D. Substantiating the need for improvement
Answer: D
NEW QUESTION 90
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