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The ITIL-4-DITS certification is designed for professionals who want to enhance their career prospects in digital and IT strategy. It is ideal for IT leaders, IT directors, IT managers, and other senior IT professionals who are responsible for developing and implementing digital and IT strategies in their organizations. ITIL 4 Leader: Digital & IT Strategy Exam certification provides a comprehensive understanding of the key concepts, principles, and practices of digital and IT strategy, and helps individuals to develop the skills and knowledge required to become successful in this field.

 

NEW QUESTION # 14
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

• A. Switch to funding programmes and protects
• B. Provide additional funding lo development and operations
• C. Switch 10 funding teams and value streams
• D. Provide additional funding via the research and development budget

Answer: C

NEW QUESTION # 15
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

• A. Employee 360
• B. PESTLE analysis
• C. Digital transformation
• D. Customer 360

Answer: D

NEW QUESTION # 16
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

• A. Complex automation
• B. Simple automation
• C. Technology replacement modernization
• D. Intelligent automation

Answer: B

Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63

NEW QUESTION # 17
Which statement is CORRECT about risk management in digital organizations?

• A. All risk management efforts should focus on assets owned by the organization
• B. All risk management should start by assessing the current state
• C. All the organization's slaveholders should contribute to risk assessment
• D. All risks could cause harm to the organization if they are not managed

Answer: C

Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59

NEW QUESTION # 18
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?

• A. Uninterrupted delivery
• B. Organizational resilience
• C. Elimination of waste
• D. Organizational agility

Answer: C

NEW QUESTION # 19
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

• A. Cyber security risk
• B. Engagement risk
• C. Dis risk
• D. innovation risk

Answer: B

NEW QUESTION # 20
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

• A. Market relevance supported by ecosystem disruption
• B. Customer and market relevance supported by operational excellence
• C. Operational excellence supported by customer and market relevance
• D. Ecosystem disruption supported by operational excellence

Answer: B

NEW QUESTION # 21
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

• A. High risk capacity, high risk appetite
• B. High risk capacity, low risk appetite
• C. Low risk capacity, high risk appetite
• D. Low risk capacity, low risk appetite

Answer: C

Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57

NEW QUESTION # 22
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

• A. Cannibalism
• B. Erosion
• C. Concurrence
• D. synergism

Answer: D

Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39

NEW QUESTION # 23
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?

• A. Market relevance supported by ecosystem disruption
• B. Customer and market relevance supported by operational excellence
• C. Operational excellence supported by customer and market relevance
• D. Ecosystem disruption supported by operational excellence

Answer: B

Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16

NEW QUESTION # 24
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

• A. Tallor strategic communications to the stakeholders preferences
• B. Ensure there is one common communication channel for the strategy
• C. Deliver compulsory strategic awareness sessions regularly
• D. Utilize metrics to ensure stall comply with the strategy

Answer: A

Explanation:
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11

NEW QUESTION # 25
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?

• A. Uninterrupted delivery
• B. Organizational resilience
• C. Sourcing strategy
• D. Technology replacement modernization

Answer: C

Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76

NEW QUESTION # 26
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

• A. Digital positioning
• B. Organizational disruption
• C. Operational technology
• D. Digital transformation

Answer: D

Explanation:
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5

NEW QUESTION # 27
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

• A. The innovation will deliver significant benefit for the organization
• B. The innovation is essential for the a organization to survive
• C. The innovation is low cost
• D. The innovation is low risk

Answer: A

Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28

NEW QUESTION # 28
Which is an example of industry disruption?

• A. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
• B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
• C. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
• D. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market

Answer: A

NEW QUESTION # 29
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

• A. The innovation is essential for the a organization to survive
• B. The innovation is low risk
• C. The innovation will deliver significant benefit for the organization
• D. The innovation is low cost

Answer: D

NEW QUESTION # 30
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

• A. Digital business
• B. Digital technology
• C. Digital transformation
• D. Digital strategy

Answer: B

NEW QUESTION # 31
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?

• A. How can we improve operational efficiencies?
• B. How can we reduce costs?
• C. How do we get to where we want to be?
• D. What markets do we serve?

Answer: D

NEW QUESTION # 32
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?

• A. A list of vendors who will provide the components mat form the social media service
• B. Descriptions of the series of steps for the work that is required to create and support the service
• C. Definitions of the service management toolsets needed to support the service
• D. An inventory of the mam technology components that will be located at the head office data centre

Answer: B

Explanation:
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20

NEW QUESTION # 33
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

• A. Switch to funding programmes and protects
• B. Provide additional funding lo development and operations
• C. Switch 10 funding teams and value streams
• D. Provide additional funding via the research and development budget

Answer: C

Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51

NEW QUESTION # 34
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?

• A. Tallor strategic communications to the stakeholders preferences
• B. Ensure there is one common communication channel for the strategy
• C. Deliver compulsory strategic awareness sessions regularly
• D. Utilize metrics to ensure stall comply with the strategy

Answer: A

NEW QUESTION # 35
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?

• A. Management of staff skills and competence
• B. Linked processes and practices to value creation
• C. Management of threats and opportunities
• D. Improved use of automation

Answer: A

Explanation:
Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69

NEW QUESTION # 36
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

• A. Giving employees time for training and development
• B. Establishing a mantel intelligence culture
• C. Working with workflow and talent management
• D. Encouraging digital technology opportunities

Answer: D

NEW QUESTION # 37
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?

• A. Engagement risk
• B. Dis risk
• C. Cyber security risk
• D. innovation risk

Answer: C

Explanation:
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61

NEW QUESTION # 38
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PeopleCert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) is an exam that is designed to test candidates' knowledge and skills in developing and implementing digital and IT strategies that align with their organization's overall business objectives. ITIL-4-DITS exam is intended for IT professionals who are responsible for leading the IT function within their organization and ensuring that it delivers value to the business.

 

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