2024 Valid Salesforce-Certified-Administrator test answers & Salesforce Exam PDF

Free Salesforce Salesforce-Certified-Administrator Exam Questions and Answer from Training Expert VCE4Dumps

The Salesforce Certified Administrator certification is intended for individuals who work with Salesforce on a daily basis and are responsible for managing and customizing the Salesforce platform. They are expected to have a thorough understanding of Salesforce’s features and capabilities and be able to configure and maintain the platform to meet the needs of their organization. Salesforce Certified Administrator certification is also useful for those who are seeking career advancement or looking to transition into a Salesforce administrator role.

 

NEW QUESTION # 26
A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.
How can an administrator troubleshoot this problem?

• A. Run a Campaign report and update any Member information via Data Loader.
• B. Make sure the Marketing User Checkbox is checked on the user record page.
• C. Create a permission set to allow the user to edit Campaign Members.
• D. Provide the user access to both Leads and Contacts to edit all Members.

Answer: B

Explanation:
Explanation
To allow a user to add new Campaign Members or update Member statuses, the administrator should make sure that Marketing User Checkbox is checked on the user record page. This checkbox enables users to create, edit, and delete campaigns, configure advanced campaign setup, import leads, manage campaign members, and update campaign history via mass update. The checkbox also requires users to have Read and Edit permissions on campaigns and leads/contacts. Creating a permission set, providing access to both Leads and Contacts, or running a Campaign report will not enable users to manage Campaign Members. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5

NEW QUESTION # 27
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.
How should the administrator accomplish this?

• A. Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
• B. Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.
• C. Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule
• D. Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.

Answer: D

NEW QUESTION # 28
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?

• A. The Username is already in use.
• B. The Username is a fake email address.
• C. The Username is not a corporate email address
• D. The username is less than 80 characters.

Answer: A

Explanation:
Explanation
One of the possible reasons why an administrator is unable to add a new user in Salesforce is that the username is already in use by another user in any Salesforce org. Usernames must be globally unique across all Salesforce orgs, so the administrator needs to choose a different username for the new user. References:
https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5

NEW QUESTION # 29
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers

• A. Contract
• B. Account
• C. Case
• D. Request
• E. Ticket

Answer: A,B,C

Explanation:
Explanation
Contract is a standard object that represents a contractual agreement between your company and a customer.
Case is astandard object that represents a customer's question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5https://help.salesforce.com/s/articleView

NEW QUESTION # 30
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

• A. Create a user-based sharing rule and an ad-hoc case team.
• B. Create a queue and a criteria-based sharing rule.
• C. Create an auto-response rule and a public group.
• D. Create a predefined case team and an assignment rule.

Answer: D

NEW QUESTION # 31
Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values.
How Should the administrator correct this?

• A. Change the probability associated with the stage.
• B. Update the expected revenue associated with the stage.
• C. Adjust the forecast category associated with the stage.
• D. Modify the closed won value associated with the stage.

Answer: A

Explanation:
Explanation
Expected revenue is calculated as Amount x Probability. If the expected revenue field displays incorrect values, it means that the probability associated with the stage is not accurate. The administrator should change the probability to reflect the actual likelihood of closing the opportunity at that stage. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_expected_revenue.htm&type=5

NEW QUESTION # 32
Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.
The VP of Sales requested that this information be accessible on the opportunity and available for reporting.
Which two options should the administrator configure to meet these requirements?
Choose 2 answers

• A. Add the Opportunity Contact Role related list to the Opportunity page layout.
• B. Customize Campaign Member Role.
• C. Customize Opportunity Contact Role.
• D. Add the Campaign Member related list to the Opportunity page layout.
• E. Customize Campaign Role.

Answer: A,C

NEW QUESTION # 33
Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?

• A. Workflow rules
• B. Opportunity processes
• C. Dynamic forms
• D. Path key fields

Answer: D

Explanation:
Explanation
To surface important values based on the stage of the opportunity, the administrator should use path key fields that display fields relevant to each stage along with guidance for success. Path key fields can be customized for each stage and can help users focus on key information and actions as they move opportunities through the sales process. Dynamic forms, opportunity processes, and workflow rules are not designed to show values based on stages. References: https://help.salesforce.com/s/articleView?id=sf.path_key_fields.htm&type=5

NEW QUESTION # 34
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?

• A. The flow trigger is missing.
• B. The flow is read only.
• C. The flow URL is deactivated.
• D. The flow is inactive.

Answer: D

Explanation:
Explanation
A flow can be active or inactive depending on whether you want it to run or not. An inactive flow cannot be run by users or processes until you activate it. If a flow in production is supposed to create new records but it is not doing so, it could be because the flow is inactive and needs to be activated. References:
https://help.salesforce.com/s/articleView?id=sf.flow_distribute_activate.htm&type=5

NEW QUESTION # 35
An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

• A. Make the field required and move it to the top of the page.
• B. From the page layout editor, drag the field to the highlights panel.
• C. Create a new page layout and a new section titled highlights panel.
• D. In the Account object manager, create a custom compact layout.

Answer: D

Explanation:
Explanation
Compact layouts determine which fields appear in the highlights panel on record pages and in the Salesforce mobile app. To create a custom compact layout, go to the Account object manager and select Compact Layouts from the sidebar menu. Then click New and add the desired fields to the layout. References:
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_create.htm&type=5

NEW QUESTION # 36
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers

• A. The report needs to be refreshed.
• B. The dashboard needs to be refreshed.
• C. The current user does not have access to the report folder.
• D. The running dashboard user and viewer have different permissions.

Answer: B,D

NEW QUESTION # 37
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?

• A. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
• B. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
• C. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
• D. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.

Answer: D

Explanation:
Explanation
A list view is a feature that allows users to filter and display records based on certain criteria and fields. A Kanban view is a feature that allows users to view records as cards organized by columns that represent stages in a process such as opportunity stages or case statuses. Users can switch between list view and Kanban view by clicking on a toggle button on any object tab that supports Kanban view such as opportunities or cases.
Users can also edit records by dragging and dropping cards from one column to another or by clicking on an inline edit icon on each card. In this case, the administrator can create a list view on the opportunity object that filters opportunities by expected close date in the next 90 days; and recommend users switch the view to Kanban to edit opportunities by drag and drop. References:
https://help.salesforce.com/s/articleView?id=sf.lex_list_views.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.kanban_view.htm&type=5

NEW QUESTION # 38
An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure?
Choose 2 Answers

• A. Password Policy
• B. Currency Local
• C. Login Hours
• D. Default Language

Answer: B,D

Explanation:
Explanation
Defaultlanguage and currency locale are two options that an administrator should configure in the company settings to support a global team of Salesforce users. Default language determines the language that is used for labels, buttons, tabs, help text, and messages in Salesforce for all users unless they override it in their personal settings. Currency locale determines the format of currency fields and numbers in Salesforce for all users unless they override it in their personal settings or enable multiple currencies. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5https://help.salesforce.c

NEW QUESTION # 39
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

• A. Big Deal Alerts
• B. Activity Timeline.
• C. Key Deals
• D. Performance chart.

Answer: A

NEW QUESTION # 40
Northern Trail Outfitters has a custom quick action on Accountthat creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

• A. Modify compact Case page layout to include the action.
• B. Include the action in the Salesforce Mobile Navigation menu.
• C. Create a custom Lightning App with the action.
• D. Add the Salesforce Mobile and Lightning Experience action to the page layout.

Answer: D

Explanation:
Explanation
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
References:
https://help.salesforce.com/s/articleView?id=sf.actions_in_lex.htm&type=5https://help.salesforce.com/s/articleV

NEW QUESTION # 41
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

• A. Create a predefined case team and an assignment rule.
• B. Create a user-based sharing rule and an ad-hoc case team.
• C. Create an auto-response rule and a public group.
• D. Create a queue and a criteria-based sharing rule.

Answer: D

Explanation:
Explanation
To track all cases that reference the new product and give read/write access to the product's two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5

NEW QUESTION # 42
......

To become a Salesforce Certified Administrator, individuals must pass the Salesforce Certified Administrator Exam. Salesforce-Certified-Administrator exam consists of 60 multiple-choice questions and must be completed within 105 minutes. Salesforce-Certified-Administrator exam is designed to test an individual's knowledge and skills in areas such as user management, security and access, data management, analytics, and customization.

 

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