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SAP Certified Application Associate Dumps C_C4H510_04 Exam for Full Questions - Exam Study Guide

NEW QUESTION 49
Which feature in user interface maintenance can be used to control the values of custom fields?

• A. Code list restriction
• B. Personalization
• C. Usage of restriction rules

Answer: A

 

NEW QUESTION 50
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.

• A. Employees
• B. Territories
• C. Service agents
• D. Incidents

Answer: A,B

 

NEW QUESTION 51
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.

• A. Resource scheduler
• B. Feature action within tickets
• C. Workflow rule
• D. Maintenance plan

Answer: B,C

 

NEW QUESTION 52
When should you use the templates provided in the Data Workbench?

• A. When customer data needs to be loaded quickly
• B. When there is unstructured legacy data
• C. When the Mass Change Account Data tool is used
• D. When data volume is low

Answer: A

 

NEW QUESTION 53
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A. Internal mashups
• B. ABAP mashups
• C. HTML mashups
• D. URL mashups

Answer: C,D

 

NEW QUESTION 54
What is one consequence of scoping the installed base option?

• A. The Registered Product scoping option will be selected automatically.
• B. Warranty management is available in service tickets.
• C. The Measurements feature is activated.
• D. The number of available standard reports is reduced.

Answer: A

 

NEW QUESTION 55
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?

• A. Tickets or Service Call
• B. Accounts
• C. Products
• D. Employees

Answer: A

 

NEW QUESTION 56
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.

• A. Scoping is automatically generated by the system based on your fine-tuning decisions.
• B. The activity list is automatically generated by the system based on your scoping decisions.
• C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
• D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

Answer: B,C

 

NEW QUESTION 57
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.

• A. Unrestricted
• B. Restricted
• C. Full Access
• D. No Access
• E. Define Specific Restriction

Answer: A,B,D

 

NEW QUESTION 58
Which key user tool allows you to change field properties on the SAP Service Cloud UI?

• A. Code list restriction
• B. Mashup
• C. Adaptation
• D. Workflow rules

Answer: C

 

NEW QUESTION 59
How can you restrict access to Product View?

• A. Sales Data of Employee
• B. Service Unit of Employee
• C. Employee
• D. Territories

Answer: A

 

NEW QUESTION 60
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?

• A. Switch from channel direction inbound to outbound.
• B. Switch from channel type B2C to B2B.
• C. Switch from channel direction outbound to inbound.
• D. Switch from channel type B2B to B2C.

Answer: C

 

NEW QUESTION 61
Which of the following options are possible for permissions?

• A. Restricted access rights override any unrestricted access you have defined.
• B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
• C. You can decide, per view, if the access rights should override any restrictions you have defined or not.
• D. Unrestricted access rights override any restrictions you have defined.

Answer: D

 

NEW QUESTION 62
Which option do you have to mark a field as mandatory?

• A. Use Key user tool adaptation
• B. Disable personalization settings
• C. Page layout configuration
• D. Maintenance of access restrictions in the business role

Answer: A

 

NEW QUESTION 63
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Activity planner
• B. Maintenance plan
• C. Realignment runs
• D. Ticket routing rules

Answer: B

 

NEW QUESTION 64
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. Activities
• B. External pricing
• C. Tickets
• D. Contracts

Answer: A

 

NEW QUESTION 65
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.

• A. Determining fine-tuning settings
• B. Determining service level assignments
• C. Reporting
• D. Controlling validity of the service catalog
• E. Controlling responsibility

Answer: B,C,E

 

NEW QUESTION 66
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.

• A. Service organization
• B. Territory
• C. Measurement and reading
• D. Skills

Answer: A,B

 

NEW QUESTION 67
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A. You can change the status of multiple sub-tickets from the main ticket.
• B. Opening the main ticket allows you to see all of the connected sub-tickets.
• C. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
• D. Changing the customer in the main ticket updates the customers in the related sub-tickets.

Answer: A,B

 

NEW QUESTION 68
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

• A. One time, fixed
• B. One time - no condition, time and counter-based
• C. One time, time and counter-based
• D. Absolute, counter-based

Answer: C

 

NEW QUESTION 69
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

• A. Scoping attribute set
• B. Maintenance measurement and readings
• C. Maintenance plan
• D. Setup deals

Answer: B,C

 

NEW QUESTION 70
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