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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To define activities, roles, responsibilities, functions, and metrics
B) To ensure that services are designed to meet business needs
C) To create value for stakeholders
D) To identify units of organizations responsible for specific outcomes

2. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
B) Use the TADDM Custom Server Extension.
C) Perform field customizations using the database configuration application.
D) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.

3. While performing the solution assurance review, what are the key areas that should be verified?

A) If the customer has competitive products deployed
B) If the customer has certified personnel to administer the solution after it is deployed
C) If the design includes IBM Tivoli Storage Manager to back up the solution components
D) If the design meets the functional, performance, and scalability requirements

4. What is one aspect of the environment that is important for sizing an IT service management solution?

A) types of security protocols in use
B) quantity of people involved in the service management processes
C) IT processes in use
D) IT staff certifications

5. A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?

A) Custom Server Extensions for TADDM
B) Migration Manager
C) IBM Tivoli Integration Composer
D) Custom Server Templates for TADDM

Solutions: