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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the main purpose of the IBM Tivoli Integration Composer product?

A) Quick identification of distributed hardware and software inventory
B) Monitoring as needed for selected asset inventory and system management tools
C) Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
D) Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data

2. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A) A change implementation window can be created for the change freeze.
B) A blackout period can be created for the change freeze.
C) The Bulletin Board can be used to advertise the change freeze.
D) A change window can be created for the change freeze.

3. Which two communication modes are supported to allow integration with IBM Tivoli Provisioning Manager? (Choose two.)

A) Windows Communication Foundation
B) ODBC
C) Web services
D) CORBA
E) Database interface tables

4. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) IBM DeveloperWorks wikis
B) IBM Tivoli Forums
C) Tivoli User Group Web page
D) Tivoli Field Guides
E) IBM Support Web page

5. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that shows the total cost for open incidents and problems.
B) A KPI that measures IT department satisfaction.
C) A KPI that measures IT customer satisfaction.
D) A KPI that shows the open service requests in a period of time.

Solutions: