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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

1. Which of the following does the DHCP protocol do?

A) Allows network servers to access and backup local hard drives.
B) Allows printers to communicate with print drivers.
C) Controls communication from the desktops and laptops to their local peripherals.
D) Automatically generates and assigns an IP address to a networked device.

2. Which of the following protocols does a scanner use to send outgoing emails?

A) SMB
B) SNMP
C) TCP/IP
D) SMTP

3. A technician encounters an extremely irate client. During initial conversation the client makes it clear they are very angry with the situation and the technician. The client becomes aggressive, unreasonable, verbally abusive, loud and very rude to the technician. Which of the responses below is the BEST way to react?

A) Explain how the issue is not the technicians fault and the client needs to step away and let the device be assessed so the issue can be fixed.
B) Walk over to the device and disassemble it. Then turn around and leave while telling the client to repair the unit themselves.
C) Try to reason with and calm the client by explaining why the unit could have malfunctioned, how long it will take to repair the unit and how the situation is not as bad as the client perceives it to be.
D) Politely and quietly, turn around and leave. The technician should immediately contact their management to inform them of the situation and have them follow up with the clients company.

4. Which of the following is a type of removable memory card?

A) SD card
B) SCSI card
C) PCB card
D) IDE card

5. When printing a color document, a technician observes that most colors on the print match what is shown on the monitor, but some do not. Which of the following could be responsible for this symptom?

A) The gamut for each device is different.
B) The monitor needs to be calibrated.
C) The media is not the correct type for the printer.
D) The application cannot reproduce the color correctly.

Solutions: