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Oracle 1Z0-1064-26 Braindumps - in .pdf Free Demo

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Last Updated: Aug 13, 2026
  • Q & A: 79 Questions and Answers
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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Last Updated: Aug 13, 2026
  • Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Redwood UX and AI Features- Redwood interface configuration
  • 1. Activities timeline
    • 2. Workflow implementation platform
      - AI capabilities
      • 1. Knowledge recommendations
        • 2. SR classification AI
          Notifications, Emails, and Interactions- Notifications and collaboration
          • 1. In-app notifications
            • 2. Internal collaboration tools
              - Email processing
              • 1. Inbound/outbound email channels
                • 2. Email templates and interaction tracking
                  Managing and Extending Service Requests- Application Composer extensions
                  • 1. Object workflows
                    • 2. Groovy scripting for business logic
                      • 3. Custom objects and fields
                        - Service Request configuration and lifecycle management
                        • 1. SR outcomes and resolutions
                          • 2. Profile options and system configuration
                            • 3. Scheduled processes and automation
                              • 4. Service catalog and category hierarchy
                                • 5. User and role management
                                  Productivity and Contact Center Tools- Agent productivity tools
                                  • 1. SmartText configuration
                                    • 2. Dashboards and analytics
                                      • 3. Hotkeys and shortcuts
                                        Customer Entitlements and Action Plans- Entitlements and SLAs
                                        • 1. Notifications and performance tracking
                                          • 2. Coverage and service tiers
                                            • 3. Milestones and operating calendars
                                              - Action Plans
                                              • 1. Action plan templates
                                                • 2. Execution within service requests
                                                  Computer Telephony Integration (CTI)- Telephony integration setup
                                                  • 1. Call flows configuration
                                                    • 2. Redwood CTI toolbar setup
                                                      • 3. Screen pop functionality
                                                        Digital Customer Service and Chat- Digital Customer Service (DCS)
                                                        • 1. UI themes and branding
                                                          • 2. Embedding Fusion Service in external apps
                                                            - Chatbot and automation
                                                            • 1. Virtual assistant configuration
                                                              Data Migration and Integration- Data import/export
                                                              • 1. Import Management tool
                                                                • 2. FBDI import
                                                                  Work Assignment and Routing- Omnichannel routing
                                                                  • 1. Cross-channel workload distribution
                                                                    • 2. Work starvation prevention
                                                                      - Queues and assignment rules
                                                                      • 1. Queue configuration
                                                                        • 2. Agent capacity and availability
                                                                          • 3. Assignment rules based on SR attributes

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
                                                                            Condition Column Severity = High
                                                                            Calendar = 9AM to 5 PM, Monday - Friday, US EST
                                                                            Resolution Metric = 2880
                                                                            Resolution Warning Threshold 120
                                                                            First Response Metric = 360
                                                                            First Response Warning Threshold

                                                                            A) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
                                                                            B) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
                                                                            C) Resolution is due on Saturday, 2 PM EST.
                                                                            D) First Response is due on Friday, 12 noon EST.


                                                                            2. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

                                                                            A) Business objects
                                                                            B) Object triggers
                                                                            C) Templates
                                                                            D) Languages
                                                                            E) Pages
                                                                            F) Object workflows
                                                                            G) UI components
                                                                            H) Themes


                                                                            3. Which three subobject functions are included in the REST API for Service Requests (SRs)?

                                                                            A) Update SR reference
                                                                            B) Update resource manager
                                                                            C) Delete activity
                                                                            D) Update resource member
                                                                            E) Delete message


                                                                            4. Which two options are true about reporting on milestones?

                                                                            A) No standard reports on milestones are provided.
                                                                            B) Administrator-defined milestone data is not included in Analytics.
                                                                            C) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
                                                                            D) An as-delivered SLA Infolet shows near-overdue and overdue milestones.


                                                                            5. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

                                                                            A) It allows edits to dashboard pages.
                                                                            B) In includes a preview option for all standard and custom object pages.
                                                                            C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
                                                                            D) It requires the use of a sandbox to modify the fields associated with standard and custom objects.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: B,D
                                                                            Question # 2
                                                                            Answer: A,B,C,E,F,H
                                                                            Question # 3
                                                                            Answer: A,C,D
                                                                            Question # 4
                                                                            Answer: B,D
                                                                            Question # 5
                                                                            Answer: D

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