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Salesforce Certified Platform Administrator II Sample Questions:

1. Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts.
What should an administrator implement for this issue?

A) Update the matching method on the rule from fuzzy to exact for First Name and Last Name.
B) Include the Email field to the existing matching rule for a more exact match.
C) Change the duplicate rule to report Instead of alert so the message is avoided.
D) Add a secondary matching rule to the duplicate rule to match on the associated customer.

2. Cloud Kicks is looking for a way to back up its data dally.
What should the administrator recommend?

A) Extract the data with the Import Wizard and push it to the target destination.
B) Set up Salesforce's Data Export Service and store the data In the target destination.
C) Schedule a report and have the data emailed to the admin to put In the target destination.
D) Use an ETL tool that can be scheduled to extract the data ard push it to the target destination.

3. An administrator is using the Dev Console Log Inspector to troubleshoot a Process Builder.
What event type should the administrator look for in the event column?

A) Event types beginning with WORKFLOW
B) Event types beginning with AUTOMATED.
C) Event types beginning with PROCESS
D) Event types beginning with FLOW

4. Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?

A) Configure ore app per department and activate record pages for each app.
B) Adjust the profile of the backup users each day to align with the proper access they require.
C) Allow the backup team users to update their own profile with Delegated Administration.
D) Create permission sets for each department and assign them to the backup team users.

5. Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners.
UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

A) Set up and configure Entitlement Process to design timelines and track issue resolution.
B) Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
C) Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
D) Expose the Service Contracts object in the Service Console for an agent to view when working a case.

Solutions: