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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leadership | ~17% | - Leadership theories and styles
|
| Topic 2: Group Development | ~17% | - Group formation and stages
|
| Topic 3: Teams and Team Building | ~17% | - Team types and effectiveness
|
| Topic 4: Behavioral Influences | ~17% | - Individual behavior drivers
|
| Topic 5: Organizational Culture | ~17% | - Culture definition and components
|
| Topic 6: Performance Evaluation | ~17% | - Evaluation systems and methods
|
WGU Organizational Behavior (GTO1, C715) Sample Questions:
How can an organization transmit its culture to its employees?
- A. By requiring employees to memorize the mission statement
- B. By studying employee gripes and complaints
- C. By influencing the balance of cultural backgrounds of employees
- D. By creating and repeating ritualistic activities
Correct Answer: D 🗳️
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A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?
- A. Intrinsic reward
- B. Extrinsic reward
- C. Personality reward
- D. Compensatory reward
Correct Answer: B 🗳️
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A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?
- A. Assign individual roles rather than mutual team roles
- B. Exercise collective control over the pace of work
- C. Share information but not engage in collective performance goals
- D. Change work group roles at random
Correct Answer: B 🗳️
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In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?
- A. Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
- B. A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
- C. Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
- D. A climate of trust, members who fill role demands, and an absence of conflict
Correct Answer: C 🗳️
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What is one of the six primary characteristics that define an organization's culture?
- A. Aggressiveness
- B. Competitor benchmarking
- C. Political orientation
- D. Team orientation
Correct Answer: A 🗳️
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