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EXIN ITIL 4 Foundation Sample Questions:

1. What can be described as an operating model for the creation and management of products and services?

A) Service value chain
B) Guiding principles
C) Practices
D) Governance

2. What is the PRIMARY use of a change schedule?

A) To plan changes and help avoid conflicts
B) To support the 'incident management' practice and improvement planning
C) To manage emergency changes
D) To manage standard changes

3. Which practice would help a user gain access to an application that they need to use?

A) Service level management
B) Service request management
C) Service configuration management
D) Change enablement

4. Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

A) An event
B) A change
C) An IT asset
D) A configuration item

5. Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A) Service value chain
B) Guiding principles
C) Practices
D) Continual improvement

Solutions: