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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice handles all pre-defined user-initiated service actions?

A) Service level management
B) Service request management
C) Incident management
D) Deployment management

2. Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

A) Collaborate and promote visibility
B) Keep it simple and practical
C) Think and work holistically
D) Progress iteratively with feedback

3. Which guiding principle recommends standardizing and streamlining manual tasks?

A) Optimize and automate
B) Collaborate and promote visibility
C) Think and work holistically
D) Focus on value

4. What is the purpose of the 'information security management1 practice?

A) To protect the information needed by the organization to conduct its business
B) To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
C) To plan and manage the full lifecycle of all IT assets
D) To observe services and service components

5. Which statement about outcome is CORRECT?

A) Outcomes use activities to produce tangible or intangible deliverables
B) Outcomes help a service consumer to assess the cost of a specific activity
C) Outcomes give service consumers assurance of products or services
D) Outcomes rely on outputs to deliver results for a stakeholder

Solutions: