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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement best describes the Restriction of Hazardous Substance (RoHS) environment standard to which HP is committed?

A) RoHS regulates the supply and return of parts containing restricted or controlled materials.
B) RoHS defines the process for a compliant processor upgrade.
C) RoHS regulates the supply and return of notebook batteries.
D) RoHS defines the policy for the disposal of obsolete equipment.

2. You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A) It assumes the remainder of the notebook's warranty.
B) It maintains its 90-day warranty.
C) The warranty is void on the optional part once installed.
D) It maintains its one-year warranty.

3. Which troubleshooting technique is useful for issues in all of these areas: system memory, system software, and system lockup?

A) Check and remove third-party hardware, software, or peripherals.
B) Replace suspected malfunctioning components with known working components.
C) Run a BIOS system check.
D) Install HP Advanced System Diagnostics from a USB drive.

4. A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)

A) The warranty covers this type of accidental damage protection.
B) The warranty is unaffected if the customer has purchased accidental damage protection.
C) Contamination issues void the warranty only for mouse devices and keyboards.
D) This condition voids the standard warranty.

5. Which HP business computer service tag item is no longer included on new HP notebook service tags?

A) SKU number
B) serial number
C) product name
D) model key

Solutions: