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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which statement about the emergency change advisory board (ECAB) is CORRECT?
A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) The ECAB will be chaired by the IT director
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB considers every high priority request for change
2. Which process is responsible for sourcing and delivering components of requested standard services?
A) IT finance
B) Service desk
C) Request fulfillment
D) Service portfolio management
3. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A) Continual service improvement
B) Service transition
C) Service design
D) Service operation
4. The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
A) Service level
B) Customer level
C) Configuration level
D) Corporate level
5. Which one of the following activities is NOT part of the Deming Cycle?
A) Do
B) Co-ordinate
C) Act
D) Plan
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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