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Who should take the Preparation for Administrator (CRT101)
Typical job roles of a Preparation for Administrator (CRT101) candidate may include:
- Sales Ops
- Pricing Manager
- Technical Architect
- Product Manager
- Services
- IT
- Implementation Consultant
Salesforce CRT-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales and Service Applications | - Sales Cloud functionality - Service Cloud case management |
| Topic 2: Workflow & Process Automation | - Workflow rules and approval processes - Process Builder and Flow basics |
| Topic 3: Standard and Custom Objects | - Fields, validation rules, and record types - Object relationships and schema design |
| Topic 4: Organization Setup | - Company settings and user interface configuration - Business hours, holidays, and fiscal year setup |
| Topic 5: Activity and Collaboration | - Chatter and collaboration tools - Tasks, events, and calendars |
| Topic 6: User Setup & Security | - User management and profiles - Roles, permissions, and data access - Sharing settings and security model |
| Topic 7: Reports & Dashboards | - Report types and filters - Dashboard components and analytics |
| Topic 8: Data Management | - Data quality and duplicate management - Data import, export, and cleansing |
