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GAQM CPS-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Module 4 – Communication & Interpersonal Skills | - Verbal and non-verbal communication - Giving instructions and feedback - Cultural awareness and communication - Active listening and questioning |
| Module 2 – Supervisor Professional Skills | - Delegation and authority management - Leadership styles and situational leadership - Team development and dynamics - Motivation theories and practices |
| Module 1 – Foundation of Supervision | - Setting goals and planning - Transition from team member to supervisor - Basic communication skills - Role and responsibilities of a supervisor |
| Module 5 – Conflict Resolution & Problem Solving | - Conflict resolution strategies - Conflict types and sources - Decision-making and problem-solving models - Handling difficult employees and situations |
| Module 6 – Leadership & Operational Skills | - Workplace discipline and policies - Employee development and training - Time and priority management - Health, safety and compliance basics |
| Module 3 – Performance Management | - Coaching and feedback techniques - Managing underperformance - Goal setting and performance standards - Performance appraisal processes |
