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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Service Level Agreements - Key Terminology |
| Topic 2: Selected ITIL Processes | 25% | - Service Level Management - Service Asset and Configuration Management - Problem Management - Incident Management - Change Management - Release and Deployment Management |
| Topic 3: Service Management as a Practice | 15% | - Stakeholders and Value Creation - Governance and Best Practice - Concept of Service and Service Management |
| Topic 4: Functions and Roles | 10% | - Service Desk - Application Management - Key Roles - Technical Management - IT Operations Management |
| Topic 5: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 6: Key Principles and Models | 15% | - Service Portfolio - Governance Model - Process Model - Deming Cycle |
| Topic 7: ITIL Service Lifecycle | 20% | - Service Strategy - Service Design - Service Operation - Continual Service Improvement - Service Transition |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question 1
Welche der folgenden Aktivitäten werden von der Anwendungsverwaltung ausgeführt?
A. Festlegen, wer der Anbieter der Speichergeräte sein soll
B. Definieren, wo sich der Hersteller einer Anwendung befinden soll
C. Zustimmen der Service-Levels für den von der Anwendung unterstützten Service
D. Sicherstellen, dass die erforderlichen Funktionen verfügbar sind, um das erforderliche Geschäftsergebnis zu erzielen
Question 2
Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?
A. Wissen
B. Information
C. Weisheit
D. Daten
Question 3
Welche der folgenden Aussagen ist die BESTE Beschreibung eines Service-Based Service Level Agreements (SLA)?
A. Eine Vereinbarung, die einen Dienst für alle Benutzer dieses Dienstes abdeckt
B. Eine Vereinbarung mit einer einzelnen Kundengruppe, die alle von ihnen genutzten Dienste abdeckt
C. Eine Vereinbarung, die dienstspezifische Probleme in einer mehrstufigen SLA-Struktur abdeckt
D. Eine Vereinbarung, die einen Service für einen einzelnen Kunden abdeckt
Question 4
Welcher Prozess wird in erster Linie durch die Analyse von Patterns of Business Activity (PBA) unterstützt?
A. Finanzverwaltung
B. Nachfragemanagement
C. Verfügbarkeitsmanagement
D. Service Level Management
Question 5
Der Service Catalog Manager ist für die Erstellung und Pflege des Service Catalog verantwortlich. Eine ihrer Aufgaben wäre?
A. Aushandlung und Vereinbarung von Service Level Agreements
B. Sicherstellen, dass die Informationen im Servicekatalog angemessen geschützt und gesichert sind.
C. Aushandlung und Vereinbarung von Vereinbarungen auf operativer Ebene
D. Stellen Sie nur sicher, dass ausreichende technische Ressourcen verfügbar sind.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
