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Salesforce Certified Business Analyst Sample Questions:

1. The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?
What should the BA focus on?

A) Scheduling and all-day collaboration workshop with both team to resolve their differences
B) Evaluating team' skill and experience to determine how they can better align.
C) Mapping historical leas data from each team and building charts to highlight similarities

2. The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definitions of a qualified lead.
What should the BA focus on?

A) Evaluating the team's skills and experiences to determine how the can better align.
B) Scheduling an all-day collaboration workshop with both team to resolve their differences.
C) Mapping historical lead data from each team and building carts to highlight similarities

3. Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

A) Single Sign-On
B) Email Proof
C) Login Link
D) 2 FA

4. Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?

A) Create a test plan for each web browser.
B) Update page layouts in production.
C) Confirm steps to reproduce the issue.

5. Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?

A) Use UC's existing terminology.
B) Adhere to agreed upon mapping standards.
C) Identify resources engaged in each step.

Solutions: