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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A) Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
B) Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
C) Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
D) Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.

2. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
B) Service Cloud creates a customer ID and an additional ID to be used as the primary record.
C) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
D) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.

3. A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

A) Service Cloud
B) Marketing Cloud
C) Salesforce Order Management
D) Sales Cloud
E) Heroku

4. Given that a company wants the purchase data from B2C Commerce In Sales Cloud, what standard objects from Sales Cloud should a Solution Architect map to B2C Commerce objects?

A) Account, Order, Pricebook
B) Individual, Opportunity, Purchase
C) Contact, Order, Product
D) Profile, Order, Opportunity

5. A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

A) Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.
B) Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.
C) Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.
D) Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.

Solutions: