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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should An Agentforce apply the power of conversational AI to this use case?

A) Configure the Integration Flow Standard Action in Agent.
B) Create a custom copilot action which calls a flow.
C) Create a Flex prompt template in Prompt Builder.

2. Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the Agentforce Specialist set up to enable UC's sales team?

A) Call Summaries
B) Call Explorer
C) Call Insights

3. What is the main benefit of using a Knowledge article in an Agentforce Data Library?

A) The retriever for Knowledge articles has better accuracy and performance than the default retriever.
B) Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.
C) It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..

4. An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?

A) Disable grounding
B) Train the LLM on external data
C) Use Apex or Flow with external integrations
D) Copy external data into prompts manually

5. Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

A) Configure page layout of the master record type.
B) Create a field set for all the fields to be grounded.
C) Enable and configure dynamic form for the object.

Solutions: