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Nortel 920-471 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 10% | - Software upgrades and patches - System backup and restore - Common fault isolation |
| Topic 2: IP Networking & Infrastructure | 25% | - Network routing and redundancy - Quality of Service (QoS) implementation - IP addressing and VLAN design |
| Topic 3: CS 1000 Rls.5.x Architecture & Overview | 20% | - System components and hardware - Converged Office solution overview - Software architecture and releases |
| Topic 4: Converged Office Features & Integration | 15% | - Management and monitoring tools - Unified communications integration - Survivability and redundancy features |
| Topic 5: Configuration & Provisioning | 30% | - Call Server configuration - NRS (Network Routing Service) setup - Media Gateway and IP terminal setup - Dial plan and routing configuration |
