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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) A prioritized list of current pain points
B) Target state capabilities
C) The company's current value chain
D) Best practice metrics and industry benchmarks

2. Which individual is recommended as the author for a business case introduction?

A) The Account Manager, with support from the customer's IT organization
B) A project team individual with insight into the overall solution, financials and customer's current situation
C) The System Engineer most familiar with the customer's infrastructure and technical environment
D) The customer finance executive

3. What is the recommended way to treat a current customer capability weakness?

A) Expand scope, urgently staffing a deep dive so the customer can most quickly fix the weakness
B) Highlight this in the next executive briefing, to get credit for finding out gaps
C) Document this in a way so the IT executive avoids criticism
D) Use objective data to describe this gap, in a Business Capability Assessment

4. What is the reason for identifying business case dependencies?

A) To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
B) Customer business executives expect Cisco to minimize the actions their teams are required to execute
C) To improve alignment between the customer IT organization and business units
D) They are most likely to help you propose and defend solutions with larger customer investments

5. Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?

A) An account coverage plan for your team's territory
B) Business Model Canvas
C) A win/loss review from a proposal delivered to the customer 12 months ago
D) Customer's communications plan for the rollout of a new application

Solutions: