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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In a Cisco Unified Contact Center Enterprise 7.5(1) design, the customer requires that its agents be able to have personal lines (DID) as well as their agent extensions. Using the Cisco Unified Communications Manager 6.1(1) partition feature, how should the following agent phone be configured?
Agent ACD linE. 4000 (DN)
Agent DID linE. 5000 (personal line)
Partition: Personal - Allow personal calls
Partition: ACDDN - Allow Cisco Unified Contact Center Enterprise calls only

A) Line 1: 5000 Partition ACDDN, Line 2: 5000 Partition Personal
B) Line 1: 4000 Partition Personal, Line 2: 4000 Partition ACDDN
C) Line 1: 4000 Partition ACDDN, Line 2: 5000 Partition Personal
D) Line 1: 4000 Partition ACDDN, Line 2: 4000 Partition Personal

2. All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

A) Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP, H.323, or MGCP.
B) When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
C) When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
D) Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.

3. In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for G.711). Which is the correct quantity and type of resource to support these calls in this configuration?

A) 24 conference bridges
B) 24 hardware transcoders
C) 10 hardware transcoders
D) 10 conference bridges

4. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Microsoft SQL Server accounts and logins for all users are used to control access to the system.
B) Cisco Synchronization Service is used to control access to the system.
C) Microsoft Windows Active Directory is used to control access to the system.
D) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.

5. In the Cisco Unified Contact Center Enterprise 8.0(x) system, if an agent requires more than five skills, what is the impact to the Peripheral Gateway?

A) As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 20 skills per agent with 1000 total agents.
B) As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 50 skills per agent with 484 total agents.
C) None, agents can have an unlimited number of skills defined.
D) None, agents can only have five skills defined.

Solutions: