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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 25% | - Routine Maintenance
|
| Topic 2: Administration & Configuration | 30% | - Campaign & Job Management
|
| Topic 3: Operation & Monitoring | 20% | - Reports & Analytics
|
| Topic 4: System Architecture & Installation | 25% | - Installation & Configuration
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)
- A. cbaui
- B. rpm -I
- C. vmstat
- D. check_pds
Correct Answer: A,D 🗳️
A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)
- A. A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
- B. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
- C. A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
- D. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
- E. "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.
Correct Answer: C,D 🗳️
A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?
- A. Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
- B. Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
- C. Add the area code and prefix "720:435" to K - Mountain No Daylight.
- D. Add the area code "720" to K - Mountain No Daylight.
- E. Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
Correct Answer: C 🗳️
A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
- A. Log on to the dialer and run check_db and check_mts.
- B. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
- C. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
- D. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
- E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
Correct Answer: A,B,E 🗳️
Which command would you use to test event services?
- A. enclient
- B. dataclient
- C. check_mts
- D. check_pds
Correct Answer: A 🗳️
