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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Incoming Call Route Fallback Destination
B) Time of Day Forwarding
C) Forward Hunt Group Calls
D) Time Profile

2. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) CCR
B) IIS
C) one-X Portal
D) Voicemail Pro
E) Contact Store

3. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone is set to Do Not Disturb (DND).
B) The phone has registered to a backup IP Office.
C) The phone requires a firmware update.
D) The phone has been restricted by the administrator.

4. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

5. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Restart the one-X Portal service.
B) Add the required licenses to the second IP Office.
C) Run a modify to the one-X Portal setup and add the second IP Office.
D) Add the IP address using one-X Portal CSTA and DSML links.
E) Add a LDAP entry using IP Office Manager to the primary IP Office.

Solutions: