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1Z0-325 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 1Z0-325 exam dumps will include the following topics:
- Answer Management
- Application Appearance
- RightNow Analytics
- Customer Portal
- Staff Management
- Chat & Co-Browse
- Site Configuration Admin
- Feedback/Surveys
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Oracle 1z0-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Application Appearance | - Create Navigation Sets - Create and implement Workspaces - Design Agent Interfaces - Configure Customizable Menus |
| Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Staff and Profile Management | - Set up staff accounts and roles - Create and manage profiles - Define permissions and access rights - Configure agent workflows |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Site Configuration and Administration | - Message templates and variables - System settings and configuration - Search priority and keywords - Passport configurations |
| Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
| Analytics and Reporting | - Configure dashboards - Create standard and custom reports - Define report access and sharing |
