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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Stakeholder Alignment and Communication | - Communicating strategy and design outcomes - Facilitating cross-functional collaboration |
| Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
| Research and Insights | - Qualitative and quantitative research methods - Customer insights and data interpretation |
| Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
| Measurement and Iteration | - Iterative design improvement cycles - Defining success metrics and KPIs |
Salesforce Certified Strategy Designer Sample Questions:
Prototypes should be used to generate ideas and provide prompts for others to expand.
- A. TRUE
- B. FALSE
Correct Answer: A 🗳️
Of the two ways of performing a usability test, which one is mainly focused on statistical analysis of the results?
- A. Quantitative
- B. Qualitative
Correct Answer: A 🗳️
During the early phases of a Strategy Research, what is the name of the first allignment moment in a project?
- A. Scoping
- B. Challenge Framing
- C. Project Research
- D. Craft of Key insights
Correct Answer: B 🗳️
While using Salesforce to Salesforce, you cannot share a case comment as a child record of a case.
- A. TRUE
- B. FALSE
Correct Answer: B 🗳️
Managers who constantly voice their oppinions about why a given piece of innovation WON'T work should NOT be brought into brainstorming sessions during the Idea Generation phase.
- A. TRUE
- B. FALSE
Correct Answer: A 🗳️
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