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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
| Topic 2: Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Topic 3: Policies and Settings | 22% | - Slack Connect and app approval settings - Security and compliance configurations - Analytics and dashboard usage - Identity and access management |
| Topic 4: Learning and Enablement | 18% | - Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues |
| Topic 5: Governance Structure | 8% | - Establish governance policies - Manage workflows and processes - Define admin and owner roles |
| Topic 6: Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
Salesforce Certified Slack Consultant Sample Questions:
What is the primary benefit of establishing a standard channel naming convention?
- A. Allow users to quickly see other members in that channel.
- B. Allow organization and clarity for users.
- C. Enhance the organization's culture and brand.
- D. Prevent unnecessary channel creation.
Correct Answer: B 🗳️
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You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?
- A. Approval is never required to work with people from other companies in Slack Connect channels.
- B. Approval is sometimes required to work with people from other companies in Slack Connect channels.
- C. Approval is always required to work with people from other companies in Slack Connect channels.
- D. Slack Connect channels require approvals only if Slack Apps require approvals.
Correct Answer: B 🗳️
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Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?
- A. #HELP-IT
- B. #help_it
- C. #help-it
- D. #help-it!
Correct Answer: C 🗳️
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You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?
- A. Leadership Ask Me Anything (AMA) Session
- B. Customer story
- C. Live training
- D. Documentation
- E. Videos
Correct Answer: D,E 🗳️
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Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?
- A. In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
- B. In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
- C. In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
- D. In Org Settings, set up a policy and select create a user group for all owners.
Correct Answer: C 🗳️
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