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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) |
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Theory of Constraints (TOC) |
| Competency 4: Supply Chain Management | - Inventory management - Logistics and distribution - Sourcing and procurement - Supply chain design and strategy |
| Competency 7: Forecasting | - Qualitative forecasting methods - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Competency 3: Process Improvement and Problem Solving | - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Statistical Process Control (SPC) |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
WGU Operations Management (C215, VDC2) Sample Questions:
1. When is capacity measurement at the best operating level?
A) At the minimum point of the cost curve
B) When the total cost is minimized
C) When the average unit cost is minimized
D) At maximum capacity
2. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers
A) Site considerations
B) Throughput time
C) Building employee relations
D) Proximity to sources of supply
3. What is a key factor of a location analysis for a service company?
A) Proximity to customers
B) Relations with community
C) Best operation level
D) Effective capacity
4. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
A) SCM (Supply Chain Metrics)
B) SCAM (Supply Chain Accreditation Model)
C) RFEAU (Reliability Flexibility Expenses and Asset Utilization)
D) SCOR (Supply Chain Operations Reference)
5. What helps an organization identify and plan the actions necessary to meet current and future customer demands?
A) Software development
B) Production capacity
C) Capacity planning
D) Current economic conditions
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |
