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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP Household Mailing List button. They receive an error saying, "the data you are trying to access is unavailable." The button works as expected for the system administrator.
What should the consultant advise to troubleshoot the issue?

A) Check if the user has access to Households via Role hierarchy.
B) Check if the user has access to the Apex Class for Manage Households.
C) Check if the Campaign ID filter in the Campaign Household Mailing List report is unlocked.
D) Check if the user has the View Reports in Public Folders system permission.

2. A nonprofit organization wants a cost-effective solution to generate and send donation acknowledgements automatically to donors via email. Which Salesforce solution should the consultant recommend?

A) Marketing Cloud
B) Pardot
C) Nonprofit Success Pack
D) Commerce Cloud

3. A nonprofit's system admin has seen this error message multiple times:
Npsp,TDTMCContact:execution of AfterUpdate caused by : System,SObjectException:Invalid field gender_c Contect (npsp) How should the admin troubleshoot this?

A) Verify that all Reciprocal Relationships are mapped to gender field values.
B) Verify the correct field for gender is specified in Relationship settings.
C) Check that Salutations have been mapped to gender field values.
D) Check to make sure there are no invalid values in the gender field on Contact records.

4. An admin at a nonprofit using NPSP finds that the donation totals on a handful of donor's records are not showing the right totals.
How should the consultant troubleshoot this?

A) Verify Opportunity Primary Contact
B) Check if the correct target custom field is chosen
C) Verify Customizable Rollups is enabled
D) Check if the correct Operation is chosen

5. A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points, and by defining specific goals with user stories.
What are two components of a user story the nonprofit should consider?
Choose 2 answers

A) Include configuration instructions on each story.
B) Assign a priority to each story.
C) Align each story to the implementation vision.
D) Associate an epic to each story.

Solutions: