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IBM M8010-238 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Order Management Fundamentals | 35% | - Order fulfillment and orchestration - Pricing, configuration, and returns processing - Order lifecycle and capture |
| Topic 2: IBM Commerce Solutions Overview | 30% | - Commerce portfolio and components - Solution positioning and differentiation - Key capabilities and business value |
| Topic 3: Selling and Value Proposition | 25% | - Competitive positioning - Benefits and ROI demonstration - Addressing customer business challenges |
| Topic 4: Integration & Deployment Concepts | 10% | - Scalability and operational considerations - Ecosystem integration |
IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:
1. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?
A) Both direct and extended channels like social networks.
B) All direct channels including mobile touchpoints.
C) Web, mobile, callcenter, and in-store.
D) All direct channels.
2. What functionality supports Move Add Cancel Delete (MACD) process for service configurations?
A) Lock contracted prices.
B) Comparison of current with new/changed configurations.
C) All of the above
D) Execute date validations.
3. Which of the following components is included in the standard IBM Sterling Order Management solution bundle?
A) Marketing
B) Product Configurator
C) Global InventoryVisibility
D) Pricing and Promotions
E) Reference:http://www.redbooks.ibm.com/redpieces/pdfs/redp4766.pdf(page 4, third last bulleted point on the page)
QUESTIONNO: 16
What does WebSphere Commerce "Customer Interaction Platform" strategy enables businesses to do?
A. Sell on the web.
B. Sell across multiple channels.
C. Connect web and in-store experience.
D. Monitor all customer interactions.
4. How do today's customers interact with a brand?
A) None of the above.
B) Customers are increasing using only a single channel for all their interactions.
C) Customers expect a dedicated and independent system for each channel for more focused service.
D) Customers expect the brand to provide a seamless and consistent cross-channel
experience.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D |
