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CIPS L5M9 Exam Overview:
| Certification Vendor: | CIPS (Chartered Institute of Procurement & Supply) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | L5M9 |
| Related Certifications: | L5M15 Advanced Negotiation L5M6 Category Management L5M8 Project and Change Management L5M7 Achieving Competitive Advantage through Supply Chain L5M10 Logistics Management |
| Available Languages: | English |
| Exam Format: | Short Scenario-based, Multiple Response, Multiple Choice, Objective Response |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Exam Price: | £150 - £200 (approx., varies by region/membership) |
| Certificate Validity Period: | Valid for life (no expiry after certification) |
| Real Exam Qty: | 25 |
| Recommended Training: | CIPS Official Study Guide L5M9 |
| Exam Registration: | CIPS Official Exam Booking |
| Sample Questions: |  |
| Exam Way: | Computer-based; available at test centres or via remote invigilation |
| Pre Condition: | No mandatory prerequisites; recommended prior completion of Level 4 Diploma or equivalent experience; can be taken as elective module within Level 5 |
| Official Syllabus URL: | https://www.cips.org/qualifications/advanced-diploma-in-procurement-supply/l5m9-operations-management |
CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Principles of Operations Management | 15-20% | - Value creation, efficiency and effectiveness - Operations strategy alignment with organizational goals - Linkages between operations, procurement and supply chain - Definition, scope and role of operations management - Input-transformation-output model |
| Lean, Agile and Responsive Operations | 15-20% | - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping |
| Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Key Performance Indicators (KPIs) for operations - Total Quality Management (TQM) concepts and application |
| Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation - Benchmarking and process optimization |
| Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks |
CIPS L5M9 Exam Questions
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The CIPS Operations Management is delivered Computer-based; available at test centres or via remote invigilation, so pick the arrangement that fits your schedule.
Yes — download the free trial of the CIPS Operations Management material before you buy. Members then enjoy free updating for 365 days, with new versions emailed promptly; renew afterward at 50% off.
The CIPS Operations Management is CIPS's certification exam for Level 5 Advanced Diploma in Procurement and Supply, at the Advanced Diploma / Level 5 level. As a major exam recognized by most companies, it proves your IT ability to employers — including the big international ones. Related credentials include L5M6 Category Management, L5M7 Achieving Competitive Advantage through Supply Chain, L5M8 Project and Change Management, L5M10 Logistics Management, L5M15 Advanced Negotiation.
The CIPS Operations Management blueprint covers 5 domains — including Quality Management and Performance Measurement (15-20%), Lean, Agile and Responsive Operations (15-20%), Process Design, Planning and Improvement (20-25%). Pay attention to the key points where weightings concentrate; the full outline above lists every subtopic.
£150 - £200 (approx., varies by region/membership) per attempt, 70% to pass. Half the effort works only with the right focus — rehearse with the 124 practice questions for the L5M9 exam at VCE4Dumps before booking.
No mandatory prerequisites; recommended prior completion of Level 4 Diploma or equivalent experience; can be taken as elective module within Level 5 Eligibility rules are updated periodically, so verify the current requirements on the official page (official L5M9 exam page) before registering.
Files arrive by automatic email within a minute of payment — unlimited devices, and 24/7 customer assisting for any downloading or purchasing problem if nothing shows up within 2 hours. If you get a bad result on the corresponding L5M9 exam within 60 days of purchase, the money is fully refunded: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. You may instead exchange for two equal-value products free.
90 minutes for 25 questions. The online engine simulates the formal test atmosphere — practice anywhere, so the clock feels familiar on the day.
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CIPS Operations Management Sample Questions:
Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?
- A. customer emotions
- B. ethical considerations
- C. costs of raw materials
- D. environmental impact
Correct Answer: A 🗳️
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Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?
- A. No- quality is not concerned with aesthetics
- B. No- quality criteria includes performance and reliability
- C. Yes- other criteria include cost and speed
- D. Yes- other criteria include performance and reliability
Correct Answer: D 🗳️
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According to Juran, there are several options to improve quality- these include which of the following? Select THREE
- A. reallocate
- B. repair
- C. renovate
- D. remove
- E. refine
Correct Answer: B,C,E 🗳️
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Which of the following stakeholders are also internal customers?
- A. the local community
- B. banks and lending agencies
- C. employees
- D. buyers
Correct Answer: C 🗳️
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Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout
Which of the following will you put into box 7?
- A. cell layout
- B. product layout
- C. functional layout
- D. fixed-position layout
Correct Answer: B 🗳️
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