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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

セキュリティ管理プロセスの目的は何ですか?

A. 重要なサービスのみの情報セキュリティを効果的に管理するため
B. サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため
C. あらゆるサービス活動において情報セキュリティを効果的に管理すること
D. IT スタッフの情報セキュリティを効果的に管理するため

Question 2

ISO/IEC 20000 の目的は何ですか?

A. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
B. 統合プロセスアプローチの採用を促進する
C. IT ガバナンスの導入を促進するため
D. IT サービス管理に関するベスト プラクティス ガイダンスを提供する

Question 3

ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A. 変更要求 (RFC)
B. サービスリクエスト
C. 回避策
D. 既知のエラー

Question 4

できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A. 可用性管理
B. ITサービス継続管理
C. インシデント管理
D. 問題管理

Question 5

「品質システム」の最も適切な定義は何ですか?

A. 品質管理を実施するための責任、手順、リソースに関連する組織構造
B. サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
C. 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順
D. これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力

Solutions: