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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
How can the 'business analysis' practice contribute to a loosely coupled system architecture?
- A. By translating user needs into requirements for each component
- B. By aligning service levels with consumer expectations
- C. By designing how the components of the solution interact
- D. By defining the minimal viable requirements for the product
Correct Answer: A 🗳️
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An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?
- A. By creating notifications for outages introduced with chaos engineering
- B. By improving the design of systems so that the average time to restore the service is minimized
- C. By reviewing single points of failure to find opportunities for additional resilience
- D. By understanding how much scalability is required to maintain service levels during tests
Correct Answer: A 🗳️
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A development team consistently chooses quick fixes to meet release deadlines, knowing that these will make future changes more difficult and costly.
What is this an example of?
- A. Chaos engineering
- B. Continuous integration
- C. Loosely coupled architecture
- D. Technical debt
Correct Answer: D 🗳️
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A development team has too much work in progress. Features are started quickly, but many remain unfinished for long periods, causing delays and confusion.
Which technique would BEST help the team improve flow?
- A. Service level management
- B. Shift-left testing
- C. Chaos engineering
- D. Kanban
Correct Answer: D 🗳️
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An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?
- A. Modularity
- B. Observability
- C. Interoperability
- D. Portability
Correct Answer: B 🗳️
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