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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Lifecycle Services Portfolio | 30% | - Configuration and deployment services - Device lifecycle management phases - Hardware support and warranty extensions - Active Care and premium support offerings |
| Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Deployment process overview - Monitoring and support capabilities |
| Solution Design & Value Proposition | 25% | - Sustainability and device extension value - Assessing customer IT environment - Total cost of ownership benefits - Matching services to customer needs |
| Advanced Sales & Consultative Selling Skills | 25% | - Identifying business pain points - Customer engagement strategies - Positioning lifecycle services as solutions |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
- A. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
- B. Asset tags help customers save time and money and improve efficiency during the asset management process.
- C. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
- D. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
- E. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
Correct Answer: A,B,D 🗳️
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Match the HP Active Care journey with the responsive party for each required action.
Correct Answer:
Explanation:
A screenshot of a computer Description automatically generated
Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks
Which coverage does HP Post Warranty Support Service provide?
- A. Extension beyond 12 months if needed
- B. No-cost device repairs made with certified HP parts
- C. Access to Level 2 help desk technicians
- D. Additional 12 months of support based on the product's base warranty or selected Support Service package
Correct Answer: D 🗳️
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