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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Analysis & Sales Process | 25% | - Consultative sales approach - Match products to business needs - Identify customer printing requirements |
| HP Printing Portfolio Overview | 25% | - Key specifications and technologies - HP LaserJet and InkJet product families - Use cases and target customer segments |
| Features, Benefits and Value Proposition | 30% | - Security, reliability and sustainability features - Solutions differentiation and added value - Cost-per-page and efficiency advantages |
| Competitive Positioning | 20% | - Comparison with competing solutions - Addressing competitive objections - HP unique selling points |
HP Selling HP Printing Hardware 2020 Sample Questions:
1. An SMB customer has been printing in mono but is considering switching to color printing. With which trend does this change in thinking correspond?
A) consolidation of IT tools
B) digitizing paper-based processes
C) shift to As-a-Service
D) a demand for multi-functional printers (MFPs)
2. A sales executive tor a small enterprise needs quick access to printed documents but can't always wait in the office for the print job to be ready. Which HP solutions are designed for this customer? (Select two.)
A) HPWebJetadmin
B) HP JetAdvantage Secure Print
C) HP Roam for Business
D) Access Control Printing Solutions
3. A new customer is considering a refresh of the company's printers and supplies. What question should you ask of the person in charge of printers and supplies?
A) What kind of security policy does the company have in place and are you meeting your targets?
B) How many employees are currently working from public places?
C) How important is access to mobile printing capabilities?
D) How much energy do your current printers consume and what are your energy goals?
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: A |
