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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Marketing automation strategies - Customer segmentation |
| SAP Integration Suite | 11-20% | - Cloud Integration capabilities - Integration strategy and architecture - API Management - Open Connectors |
| SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Sales process configuration - Integration with back-end systems |
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Extensibility in SAP CX Solutions | 11-20% | - Side-by-side extensibility using SAP BTP - In-app extensibility - Low-code/No-code development (SAP Build) |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
- A. By using a proposal service based on machine learning using crowd sourcing
- B. By generating artifacts for creating an integration flow in SAP Cloud Integration
- C. By providing SAP advisory consultants to support customer go-lives
- D. By offering SAP methodology templates for creating integration strategies
Correct Answer: A,B 🗳️
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.
- A. RFC
- B. IDoc
- C. SOAP
- D. OData
Correct Answer: C,D 🗳️
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
- A. Identity management
- B. Delegated administration
- C. Policy-based access control
- D. Access management
- E. Organizational management
Correct Answer: B,C,E 🗳️
What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.
- A. To help gather critical information about your users
- B. To perform delegated admin actions
- C. To offer tools for building a trust-based relationship with your users
- D. To implement consent flows for GDPR compliance
- E. To store information securely and leverage it
Correct Answer: A,C,E 🗳️
Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.
- A. Full-stack cloud application
- B. SAP Fiori
- C. SAP Workflow
- D. SAP ABAP
- E. SAP HANA native application
Correct Answer: A,B,E 🗳️
